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We are looking for the best!

We pride ourselves in having an awesome company culture, allowing you to learn and grow in skills alongside the best people in the web design industry. Our 18-year track record is proof that we have what it takes to deliver an excellent customer experience to every client that we meet. If your skills are a match, then we definitely want you on our team!

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Creativity. Let yours shine through.

Our company thrives on the ideas of our team members. If you have a creative voice wanting to be heard, let us be your outlet. If you live and breathe web design and have a strong portfolio to show, then come and be a part of our company. We look forward to your applications and hope to see you in our doors soon.

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Who We Are

The Design People is a web design company in Los Angeles. We also have an office in Manila, PH. We’ve been in the business for over 18 years and have launched more than 16,000 websites. Our company provides the best online marketing solutions for real estate which includes: websites, IDX, content development, SEO, PPC, social media marketing and email marketing services to real estate companies in the US, Canada and all over the world.

AIM DEPARTMENT HEAD
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
AIM DEPARTMENT HEAD
Responsibilities:
  • Effectively manage the client facing, writing, editing and production teams to ensure all processes and services are as efficient as possible
  • Provide team leads and team members with direction/continuous training
  • Collaborate with product development team in providing process and training documentation for all Internet marketing products
  • Assisting team members with any issues
  • Coach team members as needed
  • Focus on developing long-term relationships with clients and client retention
  • Manage VIP and escalated clients
  • Continuously add value to our clients through top tier-customer service and developing  “best-in-class” products/services with our product development team
  • Ensure client sites comply with Google’s best practices and SEO standards
  • Ensure all SEO strategies and recommendations performed by the team are always aligned with the client’s business objectives, promotes optimization of existing content and helps uncover additional marketing opportunities
  • Ensure off-page and link-building campaigns are always aligned with our clients’ SEO goals
  • Ensure team consistently monitors and tracks social media metrics and reports results (including campaigns) on a monthly basis to key stakeholders
  • Ensure team utilizes web analytics to suggest improvements to site content as well as provide better ways to showcase content in the future
  • Work with team members to develop creative solutions for clients and their on-site content strategy
  • Ensure team members correctly plan and implement promotional campaigns for clients
  • Ensure team properly manages, measures and improves lead generation campaigns for clients
  • Continuously analyze social media trends and audiences
  • Support the sales team with technical support on sales calls for high dollar clients
  • Coordinate with the client facing/production/sales team with any interdepartmental concerns
  • Hold team leads and team members accountable for individual expectations
  • Have weekly meetings to discuss issues, goals, policies and company announcements
  • Consistently coach/give feedback to team leads and team members by performing trimester performance reviews
  • Make recommendations on team members who have been performing exceptionally well (going above and beyond expectations outlined in job scorecard) for 2 trimesters or more
  • Redeploy B/C players
  • Achieve company monthly goals for customer service and project launches
  • Minimize escalations, refunds and cancellations from the department
  • Achieve department sales goals and constantly improve it on a regular basis
  • Effectively forecast future hires
  • Create an environment cultivating a high-level of customer service, excellence and performance for the team
  • Report department performance on a weekly basis: important issues, launches, capacity, escalations, cancellations, what went well and what could be improved
  • Consistently improve department processes and coach team members to increase production efficiency
  • Stay up to date with SEO and PPC industry best practices
  • Regularly coordinate with the client facing, production and sales teams regarding any new/updated processes or products
  • Follow HR guidelines and hold departments accountable for both the HR guidelines and department goals
  • Make a commitment to our clients and their success
  • Give feedback to the management team to improve products, services and customer experience
Requirements:
  • At least 4 or more years of SEO and project management experience
  • At least 4 or more years successfully managing Google PPC, Social Media and other paid campaigns
  • At least 2 or more years managing Social Media accounts successfully growing followers, engagement and lead development
  • At least 3 years management experience
  • Formal certification in Google suite of products a plus
  • Proficiency using Google Analytics, MOZ, SEMRush, etc.
  • Show proof of results in SEO/SEM/PPC advertising campaigns with at least 3 clients
  • Sales experience a strong plus
  • Experience in highly competitive industry a strong plus
  • Salesforce or other CRM experience a strong plus
  • Excellent customer service skills
  • Excellent interpersonal, written and communication skills
  • Must have strong organizational skills
  • A positive attitude and a willingness to be a part of the team
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
CLIENT RELATIONS MANAGER
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
CLIENT RELATIONS MANAGER
Responsibilities:
  • Implement customer care policies with a professional group of Web Consultants, Web Producers and Project Managers
  • Submit documentation necessary to work with our credit card providers and prevent chargeback disputes
  • Handle top tier client issues/refunds and turn them into happy clients
  • Manage clients with tact and diplomacy
  • Handle VIP clients and escalated cases. Work with international clientele, primarily in the U.S.
  • Clearly communicate with clients so that service expectations are properly set.
  • Proactively focus on long-term client relationship building and retention.
  • Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service.
  • Primary point person for all refund and cancel requests
  • Manage Better Business Bureau (BBB) account and complaint responses
  • Collaborate with accounting department regarding credit card charge back disputes
  • Enforce Handbook/Policy Guidelines for employees as related to escalated accounts
  • Train all team employees and Department Managers on new policies related to refunds and cancellation requests; act as a resource for team members
  • Track and report record entries of client issues in SalesForce to make sure they are accurate
  • As needed, act as the Primary point person for escalated projects and difficult clientele
  • Provide appropriate research and problem resolution support on clients handled.
  • Responsible for enforcing client agreements
  • Review service level agreements, contracts, and client communications ensuring client expectations are consistently exceeded
  • Provides Monthly Refund Total reports
  • Main objective to keep refunds below $15,000
  • Works within project solution guidelines:
    • Special projects related to sales and Customer Service
    • Provide client services included in monthly maintenance fees and internet marketing programs
    • Make website corrections, fix broken links, make minor HTML changes which are included in our hosting fees
    • Answer incoming customer support calls and manage customer expectations
    • Act as a consultant and resource for clients
    • Communicate with the client regarding the progress of their request for changes/corrections
    • Provide the client with feedback and comments regarding their website design and Internet marketing programs
    • Inform the client about additional services that may enhance their website.
    • Pursue related sales opportunities
    • Communicate observations to appropriate decision makers on the executive and management teams
    • Knowledge of WordPress a plus
  • Positional Training
  • Coaching when patterns are noticed for escalations coming from a particular employee
  • Various projects and duties as assigned
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
CONCIERGE
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
CONCIERGE
Responsibilities:
  • Serves as front-line representative of the company.
  • Screening phone calls, inquiries and requests, and handling them when appropriate.
  • Greet guests in a professional, friendly, hospitable manner.
  • Escorting guests to and from conference areas.
  • Provide information about our company and services to guests and phone call inquiries.
  • Assist the sales and marketing team in terms of lead generation.
  • Serves as clerical and administrative back-up
  • Other duties as assigned.
Requirements:
  • Serves as front-line representative of the company.
  • Screening phone calls, inquiries and requests, and handling them when appropriate.
  • Greet guests in a professional, friendly, hospitable manner.
  • Escorting guests to and from conference areas.
  • Provide information about our company and services to guests and phone call inquiries.
  • Assist the sales and marketing team in terms of lead generation.
  • Serves as clerical and administrative back-up
  • Other duties as assigned.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Copywriters job opening icon Copywriters
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Copywriters
Responsibilities:
  • Writes compelling, informative, well-researched and up-to-date articles and blog posts about real estate, internet marketing and web design
  • Writes content for targeted audiences such as real estate professionals, web designers, businessmen etc.
  • Balances creative and well-written content to ensure effectiveness for online marketing strategies
  • Assists in the posting and managing of company blogs and profiles
  • Writes copy for both web and print marketing collaterals
Requirements:
  • Collaboration with Marketing team is required
  • Interested applicants should bring a work sample/writing portfolio for the interview.
PERK : Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees
DEVOPS ENGINEER
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
DEVOPS ENGINEER
Contract Requirements:
  • Office 365 administration
  • Active Directory (AD) administration
  • AD password reset
  • AWS AD integration
  • Google Apps aka GApps aka Google Apps for Work aka G-Suite administration
  • MDM management; G-Suite MDM management
  • Network/Switch/etc. config administration
  • Familiarity with NOC/uptime monitoring solutions helps (PagerDuty, Cabot, VictorOps, etc.)
  • Familiarity with system monitoring solutions (SysdigCloud, CloudWatch alarms, ELK stack, etc.)
  • Azure AD, Cloud Integrations, SSO,
  • Remote connections
  • Multiple office connectivity across global sites.
  • JIRA and Confluence administration
  • G-Suite (formerly Google Apps for Work) administration
    • Including account management, email routing policies, document tracking, MDM, etc.
Security Expert in the following:
  • Firewall Configuration (Sophos)
  • Disk Encryption
  • Mobile Fleet Management
  • Office Security (Badge login, lockdown networks etc)
Getting Things Working (GTW): Video conferencing, Printers, Fleet Management (including automated fleet refresh alerts in Jira) , Network connectivity, File access, Jira and Confluence tuning Independent troubleshooting and investigation skills
  • Good communication & works well with others
  • Experience with AWS (ideal) or other cloud platforms
  • Development or scripting experience (we use Python and Bash)
Security Expert in the following:
  • Firewall Configuration (Sophos)
  • Disk Encryption
  • Mobile Fleet Management
  • Office Security (Badge login, lockdown networks etc)
Desirable
  • Familiar with Ansible, Terraform, Packer and similar tools
  • Comfortable with Docker and container concepts
  • Familiar with infrastructure-as-code tools and concepts
  • Familiar with automation/CI tools (e.g. Jenkins)
  • Security-minded
  • Development experience (as we often need to integrate with dev workflows)
  • Comfortable with version control, pull requests etc.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Digital strategist job opening icon Digital Strategist
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Digital Strategist
Responsibilities:
  • Provides well-crafted web design solutions for real estate agent clients and small business clients.
  • Liaises directly between the client and the rest of the production team to communicate design objectives.
  • Asks questions to ascertain the overall look and feel of web design layouts and finds creative ways of presenting this in line with client's expectations.
  • Understands principles of information architecture and user experience to embrace both aesthetic and technical aspects of web design.
  • Has the ability to think outside the box and find the best workarounds to meet the end goal.
  • Has the ability to think outside the box and find the best workarounds to meet the end goal.
  • Detail-oriented, passionate and creative with a hands-on approach.
  • Can lead by example, has solid design problem-solving skills, and maintains a positive mindset at all times.
  • Assists in managing web design projects in production for real estate agents and small businesses.
  • Identifies needed resources for each project.
  • Maintains excellent customer relationships.
  • Assists in tracking web project issues and drive their resolution.
  • Creates project status reports and deliver status updates.
  • Is responsible for the process of producing project documents including schedules.
  • Provides support on internal and client projects and coordinates with our Los Angeles office by phone & email.
Requirements:
  • Bachelor’s degree in graphic design, arts or creative field (fine arts, arts management, digital arts, advertising, marketing), or equivalent.
  • Must have 2-3 years experience in Project Management and Creative design development in branding or design for print or digital collateral.
  • Experience working for a US company/BPO
  • Proficient in MS Office and WordPress, Internet-savvy
  • Proficiency in Adobe Illustrator and Photoshop is a plus.
  • Must be organized and able to work with minimum supervision.
  • Great interpersonal skills with the willingness to communicate professionally with team members.
  • Experience working on multiple projects while managing timeline goals.
  • Excellent communication skills, both written and oral with a North American accent.
  • Background in Web Design with the understanding of architecture principles and user experience to embrace both aesthetic and technical aspects of web design.
  • Able to commit to a night shift schedule, Monday - Friday from 11:00 p.m. - 8 a.m., with a shift that ends 8 a.m. Saturday.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Editors job opening icon Editors
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Editors
Responsibilities:
  • Ensures the overall quality of content written for our clients’ websites
  • Checks for and corrects errors in grammar, style and accuracy
  • Improves text with clarity and readability in mind
  • Ensures that text is consistent with the client’s tone of voice
  • Manages deadlines and provides writers with constructive feedback
  • Contributes to content creation planning
Requirements:
  • Excellent writing and editing skills
  • A demonstrable mastery of the English language, with a keen ear for idiomatic usage
  • Excellent Microsoft Office and Internet skills
  • Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision
  • Interested applicants should bring a work sample/writing portfolio for the interview.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
IDX job opening icon IDX Assistant
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
IDX Assistant
Job Description:
  • Assists with projects and initiatives related to Internet Data Exchange services for use on websites for real estate agents and small businesses
  • Deals with all client inquiries in a professional and courteous manner, on the phone or via e-mail
  • Recommends IDX product solutions based on client needs and budget
  • Maintains excellent customer relationships
  • Manages a daily priority list of tasks
  • Manages and maintains reports assigned by the team’s IDX Specialist
  • Creates project status reports and delivers status updates
  • Liaises between all impacted departments to ensure proper communications and reporting practices
  • Has the ability to effectively handle sensitive information
  • Possesses excellent time management skills and is able to work independently
Requirements:
  • Excellent English oral and written communication skills
  • Able to multi-task, work under pressure, meet deadlines, research, and create reports
  • Willing to work on the night shift
Project manager job opening icon Project Managers
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Project Managers
Responsibilities:
  • Assists in managing web design projects in production for real estate agents and small businesses
  • Identifies needed resources for each project
  • Maintains excellent customer relationships
  • Assists in tracking web project issues and drive their resolution
  • Creates project status reports and deliver status updates.
  • Responsible for producing project documents and schedules
  • Provides support on internal and client projects
  • Coordinates with our Los Angeles office by phone & email
Requirements:
  • 2+ years of exceptional customer support, technical support and/or sales success
  • Excellent communication skills, both oral and written
  • Experience working for a US company/BPO
  • Internet-savvy
  • Proficient in MS Office and WordPress
  • Must be organized and able to work with minimum supervision
  • Must be able to work Monday - Friday from 12:00 a.m. - 9 a.m., with a shift that ends at 9 a.m. Saturday.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
QUALITY ANALYST
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
QUALITY ANALYST
Responsibilities:
  • Analyze and troubleshoot bug issues on websites
  • Handle multiple website projects given by the Team Lead
  • Analyze and troubleshoot QA issues
Experience:
    • Experience in HTML, CSS, PHP and Javascript
    • Experience checking bugs and issues using manual testing
    • Bachelor’s in Information Technology, Computer Science or related course, fresh grads are encouraged to apply
    • Able to communication bugs and issues with the development and project management team
    • Great documentations skills
    • Must be detail oriented and highly motivated
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
SYSTEM ADMINISTRATOR
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
SYSTEM ADMINISTRATOR
Responsibilities:
  • Configures hardware, services, settings, directories, and storage in accordance with standards and project/operational requirements
  • Installs new or rebuilds existing servers
  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Performs regular security monitoring to identify any possible intrusions
  • Performs daily backup operations, ensuring all required file systems and system data are successfully backed up
  • Performs ongoing performance tuning and resource optimization as required
  • Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities
  • Configures/adds new services as necessary
  • Serves as a technical expert on system administration (LINUX)
  • Develops and maintains installation and configuration procedures
  • Documents procedures, architecture, etc. for any service added/updated/etc.
Requirements:
  • 3-4 years experience in System Administration
  • Bachelor’s Degree in Computer Engineering or Computer Science is preferred. Other computer related degrees will be considered on a case by case
  • Ability to read various scripting languages: Bash, python, and PHP
  • Experience installing, configuring, and maintaining web server services such as Apache, MySQL, Nginx, etc.
  • Ability to troubleshoot slow and/or non-responsive servers
  • Experience with LINUX OR UNIX Operating system
  • Related certifications are a plus
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Web consultant job opening icon Web Consultants
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Web Consultants
Responsibilities:
  • Provides top-notch customer service and web consultations
  • Effectively handles customer queries and issues in relation to company products and services through phone, email and/or chat support
  • Gathers information about customer issues and references a knowledge base of answers to address and/or escalate issues appropriately
  • Identifies problems, needs and requirements as part of offering solutions and suggestions to enhance client websites
  • Documents issues for production team and efficiently follows up on tasks to ensure completion on due dates
  • Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget
  • Must be well-organized, self-directed and able to multi-task, understanding the importance of detailed professional-quality work
  • Great analytical and innovative problem solving skills
Requirements:
  • 1 year experience in Web Consultation
  • Bachelor's Degree
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
  • Background in handling internet-related products such as web hosting and web design
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
  • Must be able to work Monday - Friday from 9:00 p.m. - 6 a.m., with a shift that ends 6 a.m. Saturday.
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Apply Now!