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We are looking for the best!

We pride ourselves in having an awesome company culture, allowing you to learn and grow in skills alongside the best people in the web design industry. Our 18-year track record is proof that we have what it takes to deliver an excellent customer experience to every client that we meet. If your skills are a match, then we definitely want you on our team!

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Creativity. Let yours shine through.

Our company thrives on the ideas of our team members. If you have a creative voice wanting to be heard, let us be your outlet. If you live and breathe web design and have a strong portfolio to show, then come and be a part of our company. We look forward to your applications and hope to see you in our doors soon.

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Who We Are

The Design People is a web design company in Los Angeles. We also have an office in Manila, PH. We’ve been in the business for over 18 years and have launched more than 16,000 websites. Our company provides the best online marketing solutions for real estate which includes: websites, IDX, content development, SEO, PPC, social media marketing and email marketing services to real estate companies in the US, Canada and all over the world.

Accounting Officer Accounting Officer

Accounting Officer
The Shared Services Accounting Officer is primarily responsible for making sure that communication remains transparent between the Accounting team, Shared Services and the rest of the divisions. The Accounting Officer will keep track of the company's accounting records and will make sure all employees are adhering to company policies.  Additionally, the Accounting Officer will prepare reports to present to management and provide advice as required. Additionally, the Accounting Officer will be responsible in handling, preparing, computing, managing,  and analyzing all accounting data, in order to provide quantitative information on performance, financial position, liquidity and cash flows of our business. The Shared Services Accounting Officer  will report directly to the VP for Shared Services, Finance Manager and CEO in the Manila office.

Responsibilities include:
  • Manage all accounting operations based on accounting principles
  • Address all accounting inquiries and updates requested on OS Ticket within 24 hours.
  • Process Billing, vouchers and deductions
  • Process Bi-monthly Payroll
  • Maintain a ledger for all collections and disbursement of funds
  • Compile reports as required by management and government agencies
  • Provide a semi-monthly report pertaining to the company’s financial transactions
  • Perform related duties as to specific assignments.
  • Schedule of BIR & Statutory payments for funding request
  • 1601C details
  • 1601E details
  • BIR eFPS filing (1601C, 1601E, VAT)
  • Bookkeeping and reports
  • Adjusting entries, Reconciliation of Cash balance and Sales Reconciliation
  • Disbursement Vouchers and BIR 2307
  • Online bills payment
  • Payroll computation, Payroll writer and uploading
  • eFPS filing (1702, 1604CF, 1604E)
  • Computation of employees’ income and taxes (annualization)
  • Alphalisting/Encoding of withholding tax on compensation
  • Alphalisting/Encoding of expanded withholding tax
  • Computation of 13th Month Pay
  • 13th Month Report to be submitted to DOLE
  • Report of employees qualified for substituted filing (BIR 2316) to be submitted to BIR
  • Generation of BIR 2316 of all employees
  • SSS, PHIC, HDMF and BIR online registration of new employees
  • Update of employees information at SSS, PHIC, HDMF
  • Computation of Final Pay of resigned employees
  • Books of Accounts/Journal Writing
  • Conduct month-end and year-end close process
  • Collect, analyze and summarize account information
  • Compute taxes and prepare tax returns, balance sheet, profit/loss statement etc
  • Develop periodic reports for management
  • Keep information confidential and secure them with random database backups
  • Keep up with financial policies, regulations and legislation
  • Coordination with HR, IT, and all divisions
  Key Competencies:
  • Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
  • Proactive in problem solving and able to work under own initiative.
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Exceptional customer service skills
  • Ability to anticipate clients’ needs
  Requirements:
  • Bachelor’s degree in Accountancy, CPA graduate is a plus.
  • Preferably 2-3 years experience in handling general accounting, payroll, bookkeeping, payments and government concerned payments.
  • Background in Compensation and Benefits And Tax Computation.
  • Understanding of Generally Accepted Accounting Principles (GAAP) is a plus
  • Experience with accounting software
  • Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables)
  • Excellent analytical skills with an attention to detail
  • Integrity, with an ability to handle confidential information
  • 2 - 4 years of work experience in sales, marketing, customer service or business operations
  • Excellent verbal and written communication skills
  • Advanced Microsoft Office Suite skills
  • Self starter who has the ability to work independently
  • Exceptional organizational and multitasking skills
  • Excellent knowledge of MS Office, Google Apps, Slack, Salesforce, etc.
 
ART DIRECTOR

ART DIRECTOR
Job Description:

The Agent Image Art Director (AD) is primarily responsible for being the creative head of individual web design projects and is the client’s primary point of contact for design related matters.

He or she is tasked out with conceptualizing individual designs that are visually appealing and technically sound, all while designing with the client’s concerns in mind.

Additionally, the AD will work with a team of designers and developers for each project – the designers to illustrate and build the mock ups for the sites, and the developers to make the functional version of the custom sites.

Art Directors report to the Managing Art Director in the Manila office.

Responsibilities include:
  • Effectively communicate and articulate with clients their design concerns and solutions
  • Keep in touch with clients on a regular basis for updates
  • Be able to build rapport with all sorts of clients with differing personalities
  • Be able to handle escalated and unhappy clients
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Learn basic literacy in the commonly used design programs
  • Learn basic literacy in Wordpress
  • Effectively work with and communicate with designers and developers
  • Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.
  • Should Maintain at least 70% project capacity for 1 trimester.
  • Non-contacts are to be zeroed out every end of week.
  • Should pass the AD Exam (Basic).
  • Should pass PM Training (Basic).
  • Should pass Advanced IDX training.
  • Should pass Advanced SEO training.
Key Competencies:
  • Creative
  • Charismatic
  • Responsible and Self-disciplined
  • Consistent
  • Great attitude
  • Resourceful
  • Desire to learn and grow
  • Ability to anticipate clients’ needs
  • Persuasive
  • Well organized
  • Patient
  • Great communication skills
  • Team player
  • Coachable
Requirements:
  • Creative eye
  • Excellent interpersonal, written and communication skills
  • Must have strong organizational skills
  • A positive attitude and a willingness to be a part of the team
  • Willing to learn
  • Basic Adobe Photoshop and Adobe Illustrator
  • Basic knowledge in Wordpress
  • Art/Design Background
  • Pass Art Director Exam
  • Successfully pass TDP’s Handbook Training exam
  • Management experience a strong plus
  • Wordpress background a plus
  • HTML background a plus
  • Salesforce experience a plus
 
Backend Developer

Backend Developer
Backend Developers are responsible for server side web application logic and integration of work from the Front End Web Developers. Responsible for creating and maintaining the entire backend function of a website or web application. Will work closely with the Senior Web Developer in ensuring timely completion of deliverables and tasks. Able to work with less supervision and proactive in the working environment. The team is looking for motivated and hardworking developers who believe in this quote “Works hard and plays harder!.

Responsibilities include:
  • Troubleshoot and debug applications for new and existing projects.
  • Able to adapt into programming languages needed for a project
  • Able to work  with frontend developers to setup and troubleshoot Wordpress and Php Framework websites..
  • Communicate and collaborate efficiently with teammates and account managers
  • Build reusable code and libraries
  • Provide training and support to internal developers.
  • Follow emerging technologies
  Key Competencies:
  • People-oriented: Enjoy working/being with people.
  • Self-discipline/strong work ethic
  • Consistent: Constant to same principles.
  • Self Motivated, Hardworking and Dependable
  • Shows great initiative and Well organized
  • Desire to learn and grow
  • Great communication skills
  • Team Player
  Requirements:
  • Experience in Laravel, CodeIgniter and similar Php Frameworks.
  • Expert PHP5 Developer
  • Proficient Understanding of code versioning tools, such as Git
  • Database creation, integration and maintenance (Mysql, SQL ,MongoDB)
  • Create database schemas to support and represent business requirements
  • Strong Understanding of design/programming best practices
  • Use of backend frameworks to create server side software
  • API Integration
  • Cloud Computing Integration
  • Hands on experience with CMS platforms such as WordPress
  • Good Understanding of LAMP Environment
  • Good Understanding of HTML5/CSS3 and other front-end competencies
Client Relations Manager Client Relations Manager

Client Relations Manager
Client Relations Managers are key members of the Agent Image Division who manage our VIP clients, clients who want to cancel and clients who have escalated beyond department heads/team leads.
They build and preserve trusting relationships with our customers, find ways to outperform our competition and maintain our company’s positive image.
They are excellent communicators, work closely with our sales/marketing teams and build strong rapport with customers. They are strategic thinkers with an analytical mind and strong problem-solving skills.
They maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Client Relations Managers report directly to the CRM Team Lead.

Responsibilities
  • Implement customer care policies with a professional group of Web Consultants, Web Producers and Project Managers.
  • Submit documentation necessary to work with our credit card providers and prevent chargeback disputes.
  • Handle top tier client issues/refunds and turn them into happy clients.
  • Manage clients with tact and diplomacy.
  • Handle VIP clients and escalated cases. Work with international clientele, primarily in the U.S.
  • Clearly communicate with clients so that service expectations are properly set.
  • Proactively focus on long-term client relationship building and retention.
  • Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service.
  • Primary point person for all refund and cancel requests.
  • Manage Better Business Bureau (BBB) account and complaint responses.
  • Collaborate with accounting department regarding credit card charge back disputes.
  • Enforce Handbook/Policy Guidelines for employees as related to escalated accounts.
  • Train all team employees and Department Managers on new policies related to refunds and cancellation requests; act as a resource for team members.
  • Track and report record entries of client issues in SalesForce to make sure they are accurate.
  • As needed, act as the Primary point person for escalated projects and difficult clientele.
  • Provide appropriate research and problem resolution support on clients handled.
  • Responsible for enforcing client agreements.
  • Review service level agreements, contracts, and client communications ensuring client expectations are consistently exceeded.
  • Provides Monthly Refund Total reports.
  • Main objective to keep refunds below $15,000.
  • Works within project solution guidelines:
    • Special projects related to sales and Customer Service
    • Provide client services included in monthly maintenance fees and internet marketing programs
    • Make website corrections, fix broken links, make minor HTML changes which are included in our hosting fees
    • Answer incoming customer support calls and manage customer expectations
    • Act as a consultant and resource for clients
    • Communicate with the client regarding the progress of their request for changes/corrections
    • Provide the client with feedback and comments regarding their website design and Internet marketing programs
    • Inform the client about additional services that may enhance their website.
    • Pursue related sales opportunities
    • Communicate observations to appropriate decision makers on the executive and management teams
    • Knowledge of WordPress a plus
  • Coaching when patterns are noticed for escalations coming from a particular employee.
  • Must complete a minimum of 30% of all outbound VIP client calls per month, consecutive for 4 months.
  • Must have a minimum of 80% processed cancellations per month, consecutive for 4 months.
  • Will handle 100% of all MIAs, make sure that clients are scheduled into production after sending all requirements and settling all balances.
  • Must have a minimum of 20% escalations contacted per month, successfully manage and address all escalations, no more than 20% shall re-escalate, consecutive for 4 months.
  • Should not have more than 2 non contacts per month, consecutive for 4 months.
  Key Competencies
  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Good comprehension and analytical skills
  • Can work with minimal supervision
  • Customer service driven.
  Requirements
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.         
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Great analytical and innovative problem solving skills.
  • Can work on shifting schedules and/or over time.
  • Salesforce experience is a plus.
  • Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
  • Familiar with Real Estate terminologies and general information is a plus.
Content Integration Specialist Content Integration Specialist

Content Integration Specialist
The Content Integration Specialist will be responsible and accountable for the setup and site population of websites that will be created/migrated to WordPress/AIOS. This position requires a well-organized and self-directed multi-tasker who understands the importance of detailed and professional-quality work. The person must also be familiar with Wordpress, HTML, and CSS, and have an understanding of how websites work. He/She must be reliable, proactive, resourceful, able to take initiative and must have excellent communication skills.   The Content Integration team member reports to the CID Assistant Team Leader.  

Responsibilities include:
  • Review queued tasks and task notes daily.
  • Prepare deliverables for each project, and update the Project Managers of task progress (through task management tool) in a timely manner.
  • Set-up, content management and site population of websites that will be created/migrated to Wordpress.
  • Must process 301 redirects.
  • Perform full website migrations to Wordpress.
  • Quality Control of deliverables/task output.
  • Basic troubleshooting and fixing of site errors.
  • Data entry and content uploading.
  • Optimization of websites.
  • Training and mentoring of new hires and junior members.
  • Preparation of process and product documentation.
  • Complete other tasks assigned by the other members of the Internet Marketing Department.
  • Regularly coordinate with the co-team members, other production staff regarding any new/updated processes or products.
  • Give feedback to the management team to improve products, services, and customer experience.
  • Upload a minimum of 20 Pages of content per month, consecutive for 4 months.
  • Responsible for 2 Migration Projects per month, consecutive for 4 months.
  • Must have a minimum QA score of 95% per month, consecutive per trimester.
    Key Competencies:
  • Self-discipline/strong work ethic
  • Consistency
  • The ability to be a self starter lead and influence the team
  • Great attitude
  • Resourcefulness
  • Desire to learn and grow
  • Well organized and detailed
  • Patient
  • Creative
  • Team player
  • Coachable
  Requirements:
  • Fast learner
  • Ability to QA own work
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines for complete tasks/assignments.
  • Must be organized
  • Great candidates for this position include graduates of Computer Science or related courses (at least 1 year experience in website production)
  • Working knowledge of Wordpress
  • SEO experience is preferred
  • HTML/CSS and website QA experience is preferred
  • Ability to prioritize a high volume workload
  • Strong attention to detail, diligent in doing repetitive tasks
  • Strong oral and written communication skills
  • Excellent team player
  • Results oriented - continually strives to exceed goals; demands quality and will not accept substandard performance from self and others
Content Writers

Content Writers
Content writers work with Project Managers in order to determine how to bring the greatest possible benefit to potential website content readers. This requires thoughtful conversations between writers, clients and the project managers plus extensive research to locate the best possible information. Being able to understand business models and the client’s overall goals are also important, so superior communication is always a necessity. There are a number of different tasks that content writers tackle for their clients, including:
  • Core website copy
  • Blogs and news articles
  • Social media posts
  • Content for banners
  • Product descriptions
  • Company & Agent bios
  • Landing pages
He/She may handle more advanced tasks like preparing ad copy, technical writing, or editing. It is a plus to have backgrounds in marketing, search optimization, and journalism.

Responsibilities include:
  • Writes compelling, informative, well-researched and up-to-date articles and blog posts about real estate, internet marketing and web design
  • Writes content for targeted audiences such as real estate professionals, web designers, businessmen etc.
  • Balances creative and well-written content to ensure effectiveness for online marketing strategies
  • Assists in the posting and managing of company blogs and profiles
  • Writes copy for both web and print marketing collaterals
  • Is required to create 1,200 -1,500 words a day ( (4) 300-350-word pages or 2.5-3 500-word pages) or 60 Pages in a month, consecutive for 4 months.
  • Must have zero Task Past Due Date.
  • Should have maximum of 2 reques per task per project (From Editor).
  • Must complete a minimum of 1 year employment as a Copywriter  or equivalent experience
  • Create content marketing campaigns to drive leads and subscribers while using SEO best practices to generate traffic to the website.
  • Regularly produce various content types, including email, social media posts, blogs, and website content.
  • Edit content produced by other members of the team.
  • Analyze content marketing metrics and makes changes as needed.
  • Collaborate with other departments to create innovative content ideas.
Key Competencies:
  • Creative
  • Detail oriented
  • Self-discipline/strong work ethic
  • Consistency
  • Great attitude
  • Shows great initiative
  • Resourcefulness
  • Desire to learn and grow
  • Ability to anticipate clients’ needs
  • Well organized
  • Patient
  • Great communication skills
  • Coachable
  • Risk taker
Requirements:
  • Excellent writing skills.
  • A demonstrable mastery of the English language, with a keen ear for idiomatic usage.
  • Excellent Microsoft Office and Internet skills.
  • Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision.
 
Digital Marketing Community Manager Digital Marketing Community Manager

Digital Marketing Community Manager
The Community Manager is responsible for managing and engaging the social media online communities. You will be managing communication efforts including strategy, sentiment analysis, and inquiry management. Digital marketing is consistently evolving industry, and the Community Manager requires strong writing and communication skills as well as expert knowledge on social media, customer service, and branding. You will report directly to the Division Head and the Digital Marketing Manager. Responsibilities include:
  • Engage with the social media online community by responding to comments, inquiries, and direct messages.
  • Conceptualize a social persona to connect with potential customers and advocate the client's brand message accordingly.
  • Nurture potential customers in order to grow the brand's online community.
  • Assist the social media manager in content strategy based on sentiment analysis.
  • Monitor community feedback on a daily basis.
  • Act as a customer service representative of the client, providing support to the market in different buying stages.
  • Respond to communication-related issues in a timely manner.
  • Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
  • Monitoring the success of the community and of social media in terms of the overall marketing strategy.
  • Keep up-to-date with digital technology trends
  Key Competencies
  • Strong marketing, communication, and leadership skills
  • High attention to detail and ability to multitask
  • Great command of the English language
  • Able to achieve results in a quality, timely, and cost-effective way.
  • Adapts to changing work environments, work priorities and organizational needs.
  • Ability to work under pressure
  • Interacts with people effectively. Able and willing to share and receive information.
  • Organizes and delivers information appropriately.
  • Strong work ethic
  • Expresses ideas effectively.
  • Proactive in problem solving and able to work under own initiatives
  Requirements:
  • Excellent verbal and written communication skills
  • Experience planning and leading social media and community initiatives
  • Knowledge of marketing trends and techniques.
  • Self starter, has the ability to work with minimum supervision.
  • Knowledge of online marketing and marketing channels
  • Analytical skills to interpret web traffic and online engagement metrics
  • Exceptional organizational and multitasking skills
  • Excellent project management skills.
  • Willing to work night shift.
 
Digital Marketing Project Manager

Digital Marketing Project Manager
The Digital Marketing Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our Internet Marketing Packages.   They also:
  • Assist our clients through the website production process, website launch and help develop and/or implement an SEO strategy for our clients.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
  Responsibilities include:   
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.
  • Act as subject matter expert when it comes to SEO and digital marketing.
  • Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
  • Assess client websites and make design, technical, and content recommendations.
  • Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
  • Present the SEO game plan to the client in a way that is easily understandable.
  • Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
  • Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.
  • SEO Certified - At least 90% in AIM Certification Exam - Basic Module
  • Complete all badges in Google's Digital Garage course
  • Completed Digital Analytics Fundamentals course & exam
  • Completed Google Analytics Platform Principles course & exam
  Key Competencies:   
  • Great Communicator   
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
Job Requirements:   
  • Experience in project management or handling multiple clients at a given time.
  • Background in art and design is preferable but not a requirement.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
Digital strategist job opening icon Digital Strategist

Digital Strategist
The Agent Image Digital Strategist is primarily responsible  for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.
  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities include:
  • Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and/or a total of of 36 completions for last the 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.
Key Competencies:
  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
  • Creative
Job Requirements:
  • Experience in project management or handling multiple clients at a given time
  • Background in art and design is a must.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
Email Marketing Manager Email Marketing Manager

Email Marketing Manager
The Email Marketing Manager is primarily responsible for managing our company’s email marketing campaigns with the primary purpose of driving sales leads to our inside sales team. The Email Marketing Manager will report primarily to the CEO and CFO and will work with them to complete any digital marketing initiatives to grow sales leads.  

Responsibilities include:
  • Effectively manage and grow our email campaigns
  • Work hand-in-hand on a daily basis with design team to design, format and curate landing pages
  • Plan out and execute weekly topics including email text and landing page creation
  • After 90 days, maintain a 30 day buffer of completed and scheduled campaigns
  • Reference and be extremely familiar with existing landing pages and marketing campaigns to keep consistency.
  • Incorporate new landing page ideas, calls-to-action, etc
  • Review and be familiar with all new website launches on a weekly basis
  • Continuously add value to our clients through effective best in class marketing strategies
  • Consistently monitor and track email campaign metrics and reports results (including campaigns) on a regular basis to key stakeholders
  • Utilize analytics to suggest improvements to site content and marketing strategies
  • Ensure marketing strategies comply with Google's best practices
  • Continuously analyze email marketing trends and audiences
  • Have weekly meetings with key stakeholders to discuss issues, goals and new strategies
  • Achieve company monthly goals for leads and brand awareness
  • Constantly be aware of new trends in email marketing and make suggestions for any new channels or strategies we are not currently taking advantage of
  • Report performance on a weekly basis: marketing channel performance, issues, what went well and what could be improved
  • Stay up to date with digital marketing best practices
  Key Competencies:
  • An eye for detail
  • Self-discipline/strong work ethic
  • Well organized
  • Consistency
  • Creative
  • Great communication skills
  • Great attitude
  • Resourcefulness
  • Desire to learn and grow
  • Patient
  • Team player
Requirements:
  • At least 3 or more years experience in developing and managing email marketing campaigns including arti direction on landing pages with an emphasis on garnering more leads
  • Has expert level experience in using one or more email marketing platforms including MailChimp, BlueHornet, ConstantContact or other popular email marketing platforms
  • Demonstrate deep working experience and understanding of North American clients and audience—having lived, worked or studied in the USA is a huge plus
  • Real estate experience a strong plus
  • Salesforce experience a strong plus
  • Excellent customer service skills
  • Excellent interpersonal, written and communication skills
  • Must have strong organizational skills
  • A positive attitude and a willingness to be a part of the team
FRONT END WEB DEVELOPER

FRONT END WEB DEVELOPER
Job Description: The front-end developer creates interaction and user experience with scripts embedded in a site’s HTML and caters to all customisations needed by client and based on the UI/UX design wireframe provided by the Design Team. All resources will cater on simple to complex website designs. Using a combination of markup languages, design, and client-side scripts and frameworks, the front-end developer creates the environment for everything that website users see and touch: content, layout, and interaction. He/she must be willing to work in a fast-paced, professional, deadline-driven environment; be knowledgeable in web development standards; and must be able to communicate with project stakeholders effectively.  

Responsibilities include:
  • Convert approved designs in any format (e.g. PSD)  into interactive web pages using HTML, CSS, and Javascript.
  • Create and edit standards-compliant Wordpress themes.
  • Create custom Wordpress page templates.
  • Set up animations and videos on web pages using HTML5.
  • Add and update site content.
  • Ensure site compatibility across required browsers.
  • Learn new coding techniques and platforms with minimal supervision
  • Review and prioritize queued tasks.
  • Coordinate with team leader, project manager, and art director about deliverables.
  • Provide clear concise task updates to project managers and art directors to facilitate a smooth workflow within the team.
  • Comply with company policies as stated in the handbook provided upon employment.
  • Must pass and complete Nesting period  (60 days). This is not absolute. Although training takes two months, QA's workload may lengthen the nesting period.
  • Must pass FEWD nesting exam.
  • Would need to complete 4 type-1 conversions or 2 for other types per month (3% of average monthly incoming conversions).
  • Must have at least 40 or 90% capacity of PM tasks updates from client requests per month consecutive for 4 months.
  • Would need a minimum QA score of 95% per month consecutive for 4 months.
  • Must undergo and pass WCAG and ADA training.
  • Must undergo and pass Bootstrap training.
  Key Competencies:
  • Resourcefulness
  • Creativity
  • Must be coachable and willing to adapt to changes
  • Ability to work under minimal supervision
  • Ability to clearly express ideas and solutions to team mates and stakeholders
  • People-oriented: Enjoy working/being with people.
  • Self-discipline/strong work ethic
  • Consistent: Constant to same principles.
  • Self Motivated, Hardworking and Dependable
  • Shows great initiative and Well organized
  • Desire to learn and grow
  • Great communication skills
  • Team Player
Requirements:
  • Strong knowledge of HTML, CSS and Javascript
  • Basic understanding of server-side CSS pre-processing platform such as SASS and LESS
  • Proficiency with AJAX-based applications
  • Ability to integrate third-party APIs
  • Familiarity with Photoshop or other photo-editing tool
  • Experience with Bootstrap is a plus
  • Experience with Wordpress or other web platforms is a plus
  • Experience with Git and SVN is a plus
  • Ability to write jQuery plugins is a plus
  • Understanding of client-side scripting and Javascript Frameworks
  • Understanding of the entire web development process (Design, Development, Deployment)
  • BS Degree in Computer Science and related fields
Full Stack Developer

Full Stack Developer
Full Stack Developers are responsible for building and maintaining custom websites and applications used by both internal and external users.   Full Stack Developers are passionate about developing solutions to achieve business needs and are involved in all aspects of internet marketing, including, but not limited to, landing page design, website development, search engine optimization, and analytics.  

Key Competencies: A Full Stack Developer for August 99,
  • Thrives in dynamic, fast-paced environments where passion for customer engagement and great experience are at the forefront of all design & development;
  • Has excellent analytical, debugging and troubleshooting skills;
  • Has strong time management skills;
  • Able to deliver output efficiently without sacrificing quality;
  • Can think outside the box;
  • Has great attention to detail;
  • Is a team player, with the confidence to work with, lead, or guide other departments when necessary;
  • Able to work independently or in a team;
  • Has good communication skills; and
  • Has a positive and proactive attitude.
Requirements:
  • Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
  • Proficient in following technologies:
    • HTML
    • CSS
    • Javascript
    • Angular JS or Angular 2
    • PHP
  • Knowledgeable of ANY of the following technologies
    • RDBMS (MySQL, PostgreSQL)
    • MongoDB
    • Oracle PL/SQL
    • GIT / SVN
    • CoffeeScript
    • Gulp
    • Vagrant
  • Experience and/or knowledge of any of the following technologies is a PLUS:
    • MVC Frameworks (Laravel, Codeigniter, CakePHP, Zend)
    • Javascript Frameworks (jQuery, Angular2, Backbone)
    • SaSS / LeSS
    • Agile Methodologies and Life cycle
  • Good knowledge of UX/Usability
  • Experience working in a web development team.
  • Have strong experience with Bootstrap and responsive web design.
  • Has a positive and pro-active attitude and able to work independently or in a team.
  • Can think out of the box and has good communication skills.
  • Ability to write, edit, and debug computer programs to achieve desired output.
  • As new technologies emerge and impact our systems, expect to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.
 
HR Recruiter

HR Recruiter
The HR Recruiter is primarily responsible to identify recruiting opportunities by researching new sources for talent, aligning the hiring process, beginning with screening applicants and interviewing potential hires, conducting reference checks and negotiating contracts. Also creates great working relationship with the hiring managers. The main goal is to be able to meet the hiring needs in a given timeline and proactively matching the right people to the right positions.   The HR Recruiter will directly report to the VP of Shared Services and CEO in the Manila office.  

Responsibilities include:
  • Responsible in End-to-End Recruitment for all status - regular, project-based and internship.
  • Responsible in sourcing, qualifying and hiring candidates for client needs within the set time frame.
  • Establish and post job adverts on job search websites. (Jobstreet, Indeed) and all other sourcing means.
  • Receives and reviews applications, managing exam and creating a shortlist of candidates.
  • Develop a pool of qualified candidates in advance of need.
  • Perform phone and face-to-face interview with the shortlisted candidates.
  • Research and recommend new sources for active and passive candidate recruiting.
  • Monitor and apply best HR recruitment processes.
  • Performs reference and background checks.
  • Assist in performing onboarding and offboarding.
  • Helps in updating HR and Recruitment reports and 201 files.
  • Coordinating with division heads regarding hiring needs.
  • Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
  • Timely coordination with the clients in terms of hiring updates, service announcement and billing concerns.
  • Build and sustain a good working relationship with the clients.
  • Performs other HR duties and recordkeeping.
Key Competencies:
  • Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
  • Proactive in problem solving and able to work under own initiative
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Exceptional customer service skills
  • Ability to anticipate clients’ needs
Requirements:
  • At least 3 years or more extensive work experience in end-to-end recruitment, executive search and talent acquisition.
  • Proven work experience in selection, background checking and HR processes.
  • Experienced in massive hiring and meeting deadlines in a timely manner.
  • Ability to network and develop good working relationships with the hiring managers and clients.
  • Account management background is a plus.
  • Bachelor's degree in Human Resources, Psychology or equivalent.
  • Excellent verbal and written communication skills.
 
Inside Sales Agent

Inside Sales Agent
CINC’s Inside Sales Agent is primarily responsible for contacting clients and/or potential clients through various channels such as a phone call, email and/or text messages. An Inside Sales Agent should be able to handle customer inquiries and requests in a timely manner, identify the problems and offering solutions and recommendations that will help our clients. At the same time, each Inside Sales Agent should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually turn into leads, then convert those leads to appointments in which the client agrees to meet face to face with our realtors/agents. Additionally, an Inside Sales Agent must possess great interpersonal communication skills to better convey client inquiries & requests to the rest of the team.  

Responsibilities
  • Reach out to at least 200+ leads (ideally) a day via phone call and text message.
  • Thinks quickly and overcomes objections to find out why the lead is looking for homes, what they are looking for, and when they need to find it.
  • Properly document customer’s request and issue related to any company product and services through different channels such as a phone call, email and chat.
  • Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
  • Report or escalate issues to the team and efficiently follow up on tasks to meet deadlines ensuring completion of client requests.
  • Establishes and maintains rapport with existing and potential clients to effectively convert leads.
  • Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.
  • Meet the team metrics set by the Inside Sales Agent Team Lead.
  • Can adapt to sudden changes implemented by management.
  • Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
  • Customer service driven.
  • Understands and follows company processes and policies.
  • Must pass and complete Nesting period (2 weeks).
  • Would need to book/convert at least 4% of the leads called out per month.
  • Must have no call-avoidance.
  Key Competencies
  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Self-motivated and hardworking
  • Good comprehension and analytical skills
  • Can work with minimal supervision
  • Customer service driven.
  • Flexible and comfortable with constant change
  Requirements
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information        
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
  • Great analytical and innovative problem solving skills
  • Can work on shifting schedules and/or over time.
  • Salesforce experience is a plus
  • Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
  • Familiar with Real Estate terminologies and general information is a plus.
   
On the Job Trainee

On the Job Trainee
We are looking for all the Interns/OJT Trainee who are willing to be assigned in any of the below responsibilities:
  • Hardware/Networking/Troubleshooting/Installation
  • Web Development (Front End, Back End)
  • Quality Analyst
  • Visual Design
Requirements:
  • Candidate is currently taking Bachelor's/College Degree in Computer Science/Information Technology.
  • No work experience required.
  • Can work ASAP. Can work from Mondays through Fridays.
PERKS: We provide OJT Allowances.
PROJECT COORDINATOR

PROJECT COORDINATOR
Project Coordinators are the point of contact for our web development division’s clients, and assist them with their requests. They oversee and manage task requests for the team, and log project records. They coordinate with team leads, project managers, directors, and division heads regarding assignments and responsibilities. They also touch-base with the clients of those who are out for the day. Responsibilities include:   
  • Attend to coverage for absent client-facing representatives regarding basic project management processes.
  • Coverage for a day only. Should the client-facing rep. be out for more than 1 day the coverage should be taken care of by the TL/DH that he/she is reporting to.
  • Ownership and accountability to assist the client with his/her request and will be the point of contact.
  • Touch-base with the clients of those who are out for the day.
  • Call client to assist with their requests.
  • Tasks requests and tags the Team Lead/Department Head on the Salesforce task.
  • Logs project records on Salesforce.
  • Updates the client (for that day only) and introduce the TL/DH of the client-facing rep he/she is covering for.
  • Coordinate with the following team leads/department heads for projects that he/she is assisting with (Project Managers, Support Team, Art Directors)
  • Manage iStock downloads internal online library
  Key Competencies:   
  • Great Communicator   
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
Requirements:
  • At least 1 year BPO Voice Account experience
  • Excellent communication skills with a neutral accent
  • Experience working for a US client
  • Knowledge in HTML, WordPress, and Salesforce are plus factors
  • Detail oriented, highly disciplined, alert, systematic, honest and trustworthy, personable and approachable.
PROJECT MANAGER

PROJECT MANAGER
The Agent Image Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products. They also:
  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the development team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities include:   
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.
Key Competencies:  
  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
Job Requirements:
  • Experience in project management or handling multiple clients at a given time
  • Background in art and design is preferable but not a requirement.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
 
Quality Analyst

Quality Analyst
Responsibilities:
  • Analyze and troubleshoot bug issues on websites
  • Handle multiple website projects given by the Team Lead
  • Analyze and troubleshoot QA issues
Experience:
  • Experience in HTML, CSS, PHP, and Javascript
  • Experience checking bugs and issues using manual testing
  • Bachelor’s in Information Technology, Computer Science or related course, fresh grads are encouraged to apply
  • Able to communication bugs and issues with the development and project management team
  • Great documentation skills
  • Must be detail oriented and highly motivated
SEO SPECIALIST

SEO SPECIALIST
Search engine optimization (SEO) specialists help develop and/or implement an SEO strategy for our clients. They ensure that the clients website appears early in the search results for relevant keywords within a wide variety of search engines. This may happen, for example, through the use of important keywords throughout their company's website, including paragraphs that the viewer reads and the "meta tags" within the website's "head tags"; cross-linking between a website's pages is another SEO strategy. SEO specialists may focus on one or more types of searches, such as image, video, academic and local searches. These specialists must continuously stay up to date on new and improved methods of improving their company's online visibility, integrating improvements into their company's strategy as needed. They also need to collaborate with other members of the AIM Team to the design and content of their clients website to ensure SEO strategies are used effectively. An AIM SEO team member reports to AIM team lead.

Responsibilities include:
  • Act as subject matter expert when it comes to SEO and digital marketing.
  • Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
  • Assess client websites and make design, technical, and content recommendations.
  • Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
  • Present the SEO game plan to the client in a way that is easily understandable.
  • Perform keyword research, title tag and meta description development and provide on-page optimization recommendations on an ongoing basis.
  • Since the nature of SEO marketing is organic, this person must be able to set proper and realistic expectations to the client with regards to rankings, traffic, lead generation and conversion. There will be no room for overpromising and under delivering.
  • Coordinate with local and US project managers to make sure that all project tasks are up to date.
  • Assign production tasks to writers, developers and designers.
  • Monitor clients’ organic search performance, and produce ongoing performance reports measured against ranking, traffic and conversion goals.
  • Create, maintain and improve web analytics dashboards, progress reports and reporting tools, and highlight key areas of opportunity in accordance to client goals and objectives.
  • Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
  • Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.
  • Research, document and maintain SEO best practices and develop processes to utilize them throughout the company.
  • Act as SEO trainer, develop training materials as needed.
  • Help our team develop and maintain long-lasting client relationships.
  • Perform Salesforce clean up and record updating tasks.
  • Responsible in making sure that all AIM records in SF are accurate and up to date.
  • Contribute a passion and ongoing knowledge of SEO/digital marketing as a key member of the AIM team.
  • Minimum of 20 sets of goals tracking tasks, consecutive for 4 months
  • Minimum of 20 ranking reports per month, consecutive for 4 months.
  • Minimum of 20 sets of directory submissions per month, consecutive for 4 months.
  • SEO Certified - At least 90% in AIM Certification Exam - Basic Module
  • Complete all badges in Google's Digital Garage course
  • Completed Digital Analytics Fundamentals course & exam
  • Completed Google Analytics Platform Principles course & exam
  Key Competencies:
  • Self-discipline/strong work ethic
  • Consistency
  • The ability to be a self starter lead and influence the team
  • Great attitude
  • Resourcefulness
  • Desire to learn and grow
  • Well organized
  • Patient
  • Creative
  • Great communication skills
  • Team player
  • Coachable
  • Well organized
Requirements:
  • At least 2 years SEO experience.
  • Strong familiarity with the Wordpress dashboard.
  • HTML skills and website maintenance skills are a huge plus.
  • PPC experience is a plus, but not required.
  • Excellent project management skills.
  • Self starter, has the ability to work with minimum supervision.
  • Has worked with a team, can coordinate with all TLs and department heads.
  • Bachelor’s Degree. Ideally in Marketing, Communications or a Web Design/IT field.
  • Excellent writing skills and phone etiquette skills are a must.
  • Excellent English speaking skills - North American or neutral accent is preferred.
Site Reliability Engineer

Site Reliability Engineer
Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run production systems. SRE ensures that August 99’s services—both our internally critical and our externally-visible systems, e.g. GitLab/developer tooling and hosted client sites for Agent Image—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.

General Responsibilities:
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Install new / rebuild existing servers and configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Regularly work on improving August 99’s security practices, including:
    1. Recommending new technologies to improve threat assessment and mitigation.
    2. Assisting in the migration to new technologies.
    3. Assisting coworkers with infosec best practices to ensure cross-coverage within the team
  • Practice sustainable incident response and blameless postmortems.
  • Perform ongoing performance tuning and resource optimization as required.  
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Develop and maintain installation and configuration procedures, especially related to automation.
SYSTEM ADMINISTRATOR

SYSTEM ADMINISTRATOR
The System Administrator will be responsible in network setup and server maintenance. He/she will also be responsible in monitoring the system performance and troubleshooting issues and ensuring security and efficiency of IT infrastructure. The System Administrator must have a deep and broad knowledge of computer software, hardware and networks.

JOB DESCRIPTION:
  • Configures hardware, services, settings, directories, and storage in accordance with standards and project/operational requirements
  • Installs new or rebuilds existing servers
  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Performs regular security monitoring to identify any possible intrusions
  • Performs daily backup operations, ensuring all required file systems and system data are successfully backed up
  • Performs ongoing performance tuning and resource optimization as required
  • Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities
  • Configures/adds new services as necessary
  • Serves as a technical expert on system administration (LINUX)
  • Develops and maintains installation and configuration procedures
  • Documents procedures, architecture, etc. for any service added/updated/etc.
Experience
  • 3-4 years experience in System Administration
  • Bachelor’s Degree in Computer Engineering or Computer Science is preferred. Other computer related degrees will be considered on a case by case
  • Ability to read various scripting languages: Bash, Python, and PHP
  • Experience installing, configuring, and maintaining web server services such as Apache, MySQL, Nginx, etc.
  • Ability to troubleshoot slow and/or non-responsive servers
  • Experience with LINUX OR UNIX Operating system
  • Related certifications are a plus
 
Web Consultant

Web Consultant
Agent Image’s Web Consultant is primarily responsible for providing support to any Agent Image clients and/or potential clients through various channels such as phone call, email and/or slack. A Web Consultant should be able to handle customer inquiries and request in a timely manner, identify the problems and offering solutions and recommendations that will improve clients’ website. At the same time each Web Consultant should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually be a possible lead in promoting the company’s products and services. Additionally, a Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team.   Responsibilities
  • Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.
  • Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.
  • Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
  • Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance client’s website.
  • Setting client’s expectations for turnaround time of services provided.
  • Report or escalate issues to production team and efficiently follow up on tasks to meet deadline ensuring completion of due dates and cases.
  • Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
  • Must be well-organized, self-directed and able to multi-task, understanding the importance of detailed professional-quality work.
  • Meet the team metrics set by the Web Consultant Team Lead.
  • Can adapt to sudden changes implemented by management.
  • Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
  • Customer service driven.
  • Understands and follows company processes and policies.
  • Must pass and complete Nesting period (2 weeks).
  • Must pass Web Consultant nesting exam.
  • Would need to meet the average number of opened cases base on the total opened cases of the team.
  • Open cases must be 80% closed per month, consecutive of 6 months.
  • Must have no more than 2 non contacts per day every month consecutive for 6 months.
  • Would need to be trained and pass the IDX Basic Troubleshooting.
  • Must pass the FEWD HTML/CSS exam and certification.
  • Need to get at least 10 5 star dymic reviews in a month.
  Key Competencies
  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Good comprehension and analytical skills
  • Can work with minimal supervision
  • Customer service driven.
      Requirements
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
  • Great analytical and innovative problem solving skills
  • Can work on shifting schedules and/or over time.
  • Salesforce experience is a plus
  • Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
  • Familiar with Real Estate terminologies and general information is a plus.
 
WEB DESIGNER

WEB DESIGNER
Web Designers in August 99 are people who are both creative and technically inclined - and use both attributes to create new designs/redesigns for websites. Web Designers should also have the ability to understand what is needed to make a website functional and easy to use, while having the skills to create a design aesthetically appealing to the client and end-user. Finally, Web Designers specialize in creating (and laying out) the visual aesthetics of a website:
  • He/She should have a background in art or design and is highly visual by nature.
  • He/She should also be well-versed in creating a user experience (UX) that makes sites easier to navigate, visually appealing and enhances the user’s ability to find what they’re looking for.
  Responsibilities include:
  • Be really proficient in the use of Adobe Photoshop and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.
  • Have good background knowledge of HTML, keeping in mind how your designs can be translated into full, working, viewable pages
  • Know a great deal of photo editing and manipulation in Adobe Photoshop
  • Know how to recreate designs from scratch (anywhere from PDF files sent over by the client to basic layouts in pixelated GIF or JPEG formats)
  • Have some knowledge in branding and logo creation
  • Have some knowledge in using vector programs like Illustrator for creation of maps, logos or other collateral that may be required in hi-resolution.
  • Have a working knowledge of Adobe After Effects and all it’s animation limitations, to help guide you in the creation of animation storyboards for websites that have such requirements
  • Keep abreast of the latest design trends, tips and tricks
  • Ensure that the comps you submit meet August 99 Design Standards
  • Know how to use Salesforce to check for your tasks and send updates to your projects
  • Complete your comps and have them uploaded by the set deadline, and have your Team Leader and AD/DS updated of the project’s status using Salesforce
  • Inform your Team Leader and/or Department Head if you’re reporting late for work or if you’re unable to come to work for whatever reason
  • Observe proper decorum in the office and observe allotted break times
  • Make all your source files (Photoshop and in cases Illustrator or other vector files) accessible to your Department Head and co-designers.
  • Be collaborative with your co-designers and to share resources that may benefit the Design team as a whole
  • Perform QA duties when necessary
  • Express viewpoints and opinions during Design meetings and make suggestions if you think it will help better August 99’s design processes
  • Take over projects or tasks that were started by or assigned to other designers in case the primary/original designer is overloaded with tasks
  • Report projects or tasks to your Team Leader and/or Department Head for cases where the client or Project Manager’s requests don’t follow set standards and procedures
  • Must complete 50% of the total capacity available per month, consecutive for 4 months.
  • Must have a minimum of 7 approved Designs per month, consecutive for 4 months.
  • Should have a minimum QA score of 85% per month, consecutive for 4 months.
  • Must complete the  Web Designer training and pass the exam.
  • Must be excellent with conceptualizing projects.
  Key Competencies:
  • Creative
  • Detail oriented
  • Self-discipline/strong work ethic
  • Consistency
  • Great attitude
  • Shows great initiative
  • Resourcefulness
  • Desire to learn and grow
  • Ability to anticipate clients’ needs
  • Well organized
  • Patient
  • Great communication skills
  • Coachable
  • Risk taker
  Requirements:
    • Must have excellent design skills.
    • Exceptional skills in the use of Adobe Photoshop.
    • Knowledgeable in Adobe Illustrator.
    • Must be reliable, proactive, resourceful, and able to take initiative.
    • Web savvy art skills and able to create concepts to translate a client’s site requirements visually.
    • Well-organized, self-directed, able to multi-task and understand the importance of detailed professional-quality work.
    • Needs to have solid artistic and design skills.
    • Should have basic to advanced coding knowledge.
    • Proficient in graphic design.
    • Familiar with SEO and Internet Marketing.
 
  • Willing to work at night.
 
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