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We are looking for the best!

We pride ourselves in having an awesome company culture, allowing you to learn and grow in skills alongside the best people in the web design industry. Our 18-year track record is proof that we have what it takes to deliver an excellent customer experience to every client that we meet. If your skills are a match, then we definitely want you on our team!

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Creativity. Let yours shine through.

Our company thrives on the ideas of our team members. If you have a creative voice wanting to be heard, let us be your outlet. If you live and breathe web design and have a strong portfolio to show, then come and be a part of our company. We look forward to your applications and hope to see you in our doors soon.

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Who We Are

The Design People is a web design company in Los Angeles. We also have an office in Manila, PH. We’ve been in the business for over 18 years and have launched more than 16,000 websites. Our company provides the best online marketing solutions for real estate which includes: websites, IDX, content development, SEO, PPC, social media marketing and email marketing services to real estate companies in the US, Canada and all over the world.

ART DIRECTOR

ART DIRECTOR
Job Description:

The Agent Image Art Director (AD) is primarily responsible for being the creative head of individual web design projects and is the client’s primary point of contact for design related matters.

He or she is tasked out with conceptualizing individual designs that are visually appealing and technically sound, all while designing with the client’s concerns in mind.

Additionally, the AD will work with a team of designers and developers for each project – the designers to illustrate and build the mock ups for the sites, and the developers to make the functional version of the custom sites.

Art Directors report to the Managing Art Director in the Manila office.

Responsibilities include:
  • Effectively communicate and articulate with clients their design concerns and solutions
  • Keep in touch with clients on a regular basis for updates
  • Be able to build rapport with all sorts of clients with differing personalities
  • Be able to handle escalated and unhappy clients
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Learn basic literacy in the commonly used design programs
  • Learn basic literacy in Wordpress
  • Effectively work with and communicate with designers and developers
  • Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.
  • Should Maintain at least 70% project capacity for 1 trimester.
  • Non-contacts are to be zeroed out every end of week.
  • Should pass the AD Exam (Basic).
  • Should pass PM Training (Basic).
  • Should pass Advanced IDX training.
  • Should pass Advanced SEO training.
Key Competencies:
  • Creative
  • Charismatic
  • Responsible and Self-disciplined
  • Consistent
  • Great attitude
  • Resourceful
  • Desire to learn and grow
  • Ability to anticipate clients’ needs
  • Persuasive
  • Well organized
  • Patient
  • Great communication skills
  • Team player
  • Coachable
Requirements:
  • Creative eye
  • Excellent interpersonal, written and communication skills
  • Must have strong organizational skills
  • A positive attitude and a willingness to be a part of the team
  • Willing to learn
  • Basic Adobe Photoshop and Adobe Illustrator
  • Basic knowledge in Wordpress
  • Art/Design Background
  • Pass Art Director Exam
  • Successfully pass TDP’s Handbook Training exam
  • Management experience a strong plus
  • Wordpress background a plus
  • HTML background a plus
  • Salesforce experience a plus
 
AWS DevOps Engineer

AWS DevOps Engineer
Overview AWS DevOps Engineer is an engineering discipline that combines software and systems engineering to build and run production systems. AWS DevOps Engineer ensures that August 99’s services—both our internally critical and our externally-visible systems, e.g. GitLab/developer tooling and hosted client sites for August 99—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.   General Responsibilities
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Install new / rebuild existing servers and configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Regularly work on improving August 99’s security practices, including:
    • Recommending new technologies to improve threat assessment and mitigation.
    • Assisting in the migration to new technologies.
    • Assisting coworkers with infosec best practices to ensure cross-coverage within the team
  • Practice sustainable incident response and blameless postmortems.
  • Perform ongoing performance tuning and resource optimization as required.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Develop and maintain installation and configuration procedures, especially related to automation.
    Detailed Description and Job Requirements
  • Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.
  • As a member of the sitereliability and IT team, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems.
  • Provide technical leadership to other software developers.
  • Specify, design and implement modest changes to existing software architecture to meet changing needs.
  • Analyze system and software security and change procedures or code when necessary.
  • Stay informed about new and relevant CVE’s, potential bugs, viruses/worms/etc, and how to take preventive or corrective measures for each.
  • Duties and tasks are varied and complex needing independent judgment. Candidates should be fully competent in own areas of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 5 years of software engineering or related experience.
    Qualifications
  • Degree in computer science or similar IT degree program.
  • Working experience with multiple POSIX operating systems (e.g. CentOS, Ubuntu, macOS).
  • Basic to advanced knowledge of database optimization and SQL queries (specifically MySQL/MariaDB).
  • Good scripting skills using POSIX scripting toolkits (bash, sed, awk, python, perl,etc). Knowledge of general purpose programming languages such as PHP, C, C++, and Java also acceptable.
  • Expertise/advance knowledge withWordpress setup and configuration.
  • Demonstrated experience working with monitoring and analytics tools (e.g. NodePing, Nagios, Cacti, Splunk).
  • Knowledge of best practices in regards to security/encryption and service configuration (SSL, SFTP, password management, access restrictions, firewalls, ports, etc.).
  • Basic knowledge of AWS, Rackspace, or Google Cloud services and tools.
Key Competencies (Soft Skills)
  • Education, training, and strong desire to learn
  • Naturally curious about technology
  • Analysis skills
  • Judgement/Decision making
  • Pragmatism
  • Stress management/Patience
  • Adaptability
  • Consistency
  • Coachability
  • Listening
  • Team Player
  • Communications-Written
CLIENT RELATIONS MANAGER
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
CLIENT RELATIONS MANAGER
Job Description: Client Relations Managers are key members of the Agent Image Division who manage our VIP clients, clients who want to cancel and clients who have escalated beyond department heads/team leads. They build and preserve trusting relationships with our customers, find ways to outperform our competition and maintain our company’s positive image. They are excellent communicators, work closely with our sales/marketing teams and build strong rapport with customers. They are strategic thinkers with an analytical mind and strong problem-solving skills. They maintain strong relationships with our company’s clients to boost our brand and profits in the long-run. Client Relations Managers report directly to the CRM Team Lead.

Responsibilities:
  • Implement customer care policies with a professional group of Web Consultants, Web Producers and Project Managers.
  • Submit documentation necessary to work with our credit card providers and prevent chargeback disputes.
  • Handle top tier client issues/refunds and turn them into happy clients.
  • Manage clients with tact and diplomacy.
  • Handle VIP clients and escalated cases. Work with international clientele, primarily in the U.S.
  • Clearly communicate with clients so that service expectations are properly set.
  • Proactively focus on long-term client relationship building and retention.
  • Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service.
  • Primary point person for all refund and cancel requests.
  • Manage Better Business Bureau (BBB) account and complaint responses.
  • Collaborate with accounting department regarding credit card charge back disputes.
  • Enforce Handbook/Policy Guidelines for employees as related to escalated accounts.
  • Train all team employees and Department Managers on new policies related to refunds and cancellation requests; act as a resource for team members.
  • Track and report record entries of client issues in SalesForce to make sure they are accurate.
  • As needed, act as the Primary point person for escalated projects and difficult clientele.
  • Provide appropriate research and problem resolution support on clients handled.
  • Responsible for enforcing client agreements.
  • Review service level agreements, contracts, and client communications ensuring client expectations are consistently exceeded.
  • Provides Monthly Refund Total reports.
  • Main objective to keep refunds below $15,000.
  • Works within project solution guidelines:
    • Special projects related to sales and Customer Service
    • Provide client services included in monthly maintenance fees and internet marketing programs
    • Make website corrections, fix broken links, make minor HTML changes which are included in our hosting fees
    • Answer incoming customer support calls and manage customer expectations
    • Act as a consultant and resource for clients
    • Communicate with the client regarding the progress of their request for changes/corrections
    • Provide the client with feedback and comments regarding their website design and Internet marketing programs
    • Inform the client about additional services that may enhance their website.
    • Pursue related sales opportunities
    • Communicate observations to appropriate decision makers on the executive and management teams
    • Knowledge of WordPress a plus
  • Coaching when patterns are noticed for escalations coming from a particular employee.
  • Must complete a minimum of 30% of all outbound VIP client calls per month, consecutive for 4 months.
  • Must have a minimum of 80% processed cancellations per month, consecutive for 4 months.
  • Will handle 100% of all MIAs, make sure that clients are scheduled into production after sending all requirements and settling all balances.
  • Must have a minimum of 20% escalations contacted per month, successfully manage and address all escalations, no more than 20% shall re-escalate, consecutive for 4 months.
Should not have more than 2 non contacts per month, consecutive for 4 months.

Key Competencies:
  • Good Communication Skills
  • Proactive
  • Team Player
  • Resourceful
  • Detail Oriented
  • Adaptive
  • Good comprehension and analytical skills
  • Can work with minimal supervision
  • Customer service driven.
Requirements:
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Great analytical and innovative problem solving skills.
  • Can work on shifting schedules and/or over time.
  • Salesforce experience is a plus.
  • Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
  • Familiar with Real Estate terminologies and general information is a plus.
Digital strategist job opening icon Digital Strategist
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
Digital Strategist
Job Description: The Agent Image Digital Strategist is primarily responsible  for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.
  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the production team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities include:
  • Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
  • Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
  • Keep up to date with current design trends – primarily in web design, but also in other fields as well
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and/or a total of of 36 completions for last the 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.
Key Competencies:
  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
  • Creative
Job Requirements:
  • Experience in project management or handling multiple clients at a given time
  • Background in art and design is a must.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
FRONT END WEB DEVELOPER

FRONT END WEB DEVELOPER
Key Competencies:
  • Resourcefulness
  • Creativity
  • Must be coachable and willing to adapt to changes
  • Ability to work under minimal supervision
  • Ability to clearly express ideas and solutions to team mates and stakeholders
Requirements:
  • Strong knowledge of HTML, CSS and Javascript
  • Proficiency with AJAX-based applications
  • Ability to integrate third-party APIs
  • Familiarity with Photoshop or other photo-editing tool
  • Experience with Bootstrap is a plus
  • Experience with WordPress or other web platforms is a plus
  • Experience with Git and SVN is a plus
  • Ability to write jQuery plugins is a plus
Responsibilities:
  • Convert approved designs in any format (e.g. PSD) into interactive web pages using HTML, CSS, and Javascript.
  • Create and edit standards-compliant WordPress themes.
  • Create custom WordPress page templates.
  • Set up animations and videos on web pages using HTML5.
  • Add and update site content.
  • Ensure site compatibility across required browsers.
  • Learn new coding techniques and platforms with minimal supervision
  • Review and prioritize queued tasks.
  • Coordinate with team leader, project manager, and art director about deliverables.
  • Provide clear concise task updates to project managers and art directors to facilitate a smooth workflow within the team.
  • Comply with company policies as stated in the handbook provided upon employment. Must pass and complete Nesting period (60 days). This is not absolute. Although training takes two months, QA’s workload may lengthen the nesting period.
  • Must pass FEWD nesting exam.
  • Would need to complete 4 type-1 conversions or 2 for other types per month (3 of average monthly incoming conversions).
  • Must have at least 40 or 90 capacity of PM tasks updates from client requests per month consecutive for 4 months.
  • Would need a minimum QA score of 95 per month consecutive for 4 months.
  • Must undergo and pass WCAG and ADA training.
  • Must undergo and pass Bootstrap training.
IDX job opening icon IDX Assistant
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
IDX Assistant
Job Description:
  • Assists with projects and initiatives related to Internet Data Exchange services for use on websites for real estate agents and small businesses
  • Deals with all client inquiries in a professional and courteous manner, on the phone or via e-mail
  • Recommends IDX product solutions based on client needs and budget
  • Maintains excellent customer relationships
  • Manages a daily priority list of tasks
  • Manages and maintains reports assigned by the team’s IDX Specialist
  • Creates project status reports and delivers status updates
  • Liaises between all impacted departments to ensure proper communications and reporting practices
  • Has the ability to effectively handle sensitive information
  • Possesses excellent time management skills and is able to work independently
Requirements:
  • Excellent English oral and written communication skills
  • Able to multi-task, work under pressure, meet deadlines, research, and create reports
  • Willing to work on the night shift
IT OJT

IT OJT
Job Description: Intern will be responsible for assisting the IT Department with basic hardware and software troubleshooting, software installation, networking, and installation of windows operating system. Requirements:
  • Candidate is currently taking Bachelor's/College Degree in Computer Science/Information Technology.
  • No work experience required.
  • Preferably Male.
  • Can work ASAP.Can work from Mondays through Fridays.
PERKS: We provide OJT Allowances.
PPC SPECIALIST

PPC SPECIALIST
Experience:
  • 2+ years of experience
  • in a similar role (preferably client-side) Proven track record in driving successful PPC and paid search campaigns
  • Strong working knowledge of Google Adwords and all paid search platforms
  • Google Adwords certification preferable
  • Strong attention to detail
  • Passion for PPC and digital marketing in general
  • Effective communication and reporting skills
  • Strong track record in managing medium to large-sized budgets
  • Strong numerical and analytical skills
  • Good working knowledge of Google Analytics
Responsibilities:
  • Perform daily account management and of pay per click accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
  • Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.
  • Manage and maintain updates for large keyword lists.
  • Provide creative copy suggestions and graphical ad templates.
  • Assist in the management of Display network placement lists on AdWords and through other contextual advertising platforms.
  • Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals.
  • Support the generation new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
  • Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
  • Keep pace with search engine and PPC industry trends and developments.
  • Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.
  • Monitor and evaluate search results and search performance across the major search channels.
  • Communication to team and management on project development, timelines, and results.
  • Work closely with the other team members to meet goals.
As a PPC specialist, you will be involved in:
  • Creating and planning a variety of PPC campaigns across a range of digital channels
  • overseeing existing campaigns and making recommendations on how to optimise them
  • analyzing trends and making data-driven decisions
  • writing engaging copy for adverts
  • Providing creative suggestions for advert templates
  • Account management of clients
  • producing detailed analysis and reports of campaigns
  • presenting data and reports to a range of audiences.
PROJECT MANAGER

PROJECT MANAGER
Job Description:    The Agent Image Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products. They also:
  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the development team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities include:   
  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
  • Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
  • Is able to zero out non contacts every end of the week.
  • Must undergo and pass Advanced IDX training.
Key Competencies:  
  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable
Job Requirements:
  • Experience in project management or handling multiple clients at a given time
  • Background in art and design is preferable but not a requirement.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
 
Python Developer

Python Developer
Job Description

You will use your talents in software development, application architecture, cloud design and deployment to make Blockchain technology transform the business processes for our customers.You will develop innovative solutions with customers in industries as diverse as Finance, Public Sector, Retail and Travel and Transport using technology which is brand new and a scarce commodity. You will be working in small multi-disciplinary teams of design thinking, industry expert, and customer involvement to develop first project code in short sprints and iterative cycles.

You will develop Blockchain chaincode and agile development processes to build software which explores a customer “first project”. The quality needs to be good enough to be presented to board level demonstration.

How we’ll help you grow: There is a land grab for these Blockchain skills in the IT industry. You will have unique access to a growing team of technology pioneers who are building a new market for our clients and a unique value proposition for the IT industry. You’ll learn directly from expert developers in the field; our team love to mentor and share knowledge You have the opportunity to work in many different industries and use cases to figure out what really excites you.

Requirements:
  • BA/BS in Computer Science or similar Technical subject
  • Must have strong object oriented programming language background. Preferably Python and Javascript programming experience.
  • Experience with Node,js is preferred.
  • This job requires a working knowledge of a linux distribution like Ubuntu and to be comfortable using github
  • Familiarity and experience being part of a team developing code using Agile methodologies.
  • Successful individuals to have an appetite for growth in customer facing software architecture and cloud based software development skills.
  • A desire to learn cloud lifecycle software development models.

Preferred Skills:
  • Experience developing on AWS, Azure, GCloud, and Bluemix highly desirable..
  • Ideally some self-taught experience of using Hyperledger or Ethereum.
  • A working knowledge of Docker and of using the vagrant environment would be good but not essential.
  • Some html, front end development would be an advantage.
Experience working with design thinking techniques in iterative sprints is an advantage
QUALITY ANALYST
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
QUALITY ANALYST
Responsibilities:
  • Analyze and troubleshoot bug issues on websites
  • Handle multiple website projects given by the Team Lead
  • Analyze and troubleshoot QA issues
Experience:
    • Experience in HTML, CSS, PHP and Javascript
    • Experience checking bugs and issues using manual testing
    • Bachelor’s in Information Technology, Computer Science or related course, fresh grads are encouraged to apply
    • Able to communication bugs and issues with the development and project management team
    • Great documentations skills
    • Must be detail oriented and highly motivated
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
Receptionist

Receptionist
Job Description

The Loft Concierge is primarily responsible for supporting Loft clients to create a welcoming and collaborative community environment amongst our members at LOFT through events and building relationships between members. Besides ensuring that the real estate is fully operational, they are to ensure that co-working space available for clients are running smoothly and at the same time able  to drive growth and promote service.

This role will focus on providing outstanding customer service, managing of daily accounting and accounts receivable while being responsible for greeting people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.

The Concierge will directly report to the Shared Services Operations Manager & HR Director and the CEO in the Manila office.

Responsibilities include:


CONCIERGE
  • Responsible for greeting prospects and clients as they arrive and maintain a welcoming environment
  • Manage daily accounting for accounts payable and accounts receivable
  • Coordinate with Admin and maintenance crew to uphold cleanliness standards and physical upkeep of the real estate
  • Responsible for greeting people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Answer walk in member and guest questions or refer inquirer to additional resources
  • Prepare and distribute promotional materials to guests/potential members
  • Coordinate with IT, HR, Accounting and Legal departments on behalf of members
  • Provide outstanding customer service
  • Resolve member issues with professionalism and patience
  • Must have solid mastery over Headroom
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent (15 seconds) on hold
  • Be prompt in informing clients when they have a call. If onsite, immediate transfer. If off site or on extension, immediately text and email
  • Be prompt in informing clients when they have mail. If onsite, immediate transfer. If off site, immediately text and email
  • Provide desk coverage (should never be left unattended)
  • Coming in on time and opening office at said time
  • Have knowledge of how many people are on the floor, then login clients and employees that are on desks and conference rooms
  • Responsible for manage printer and keeping track of printing of members
  • Update conference room schedules and letter board immediately
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Provide effective and courteous service to all visitors and existing employees
  • Issue Identification Cards to LOFT clients and guests
  • Responsible for receiving mail and package of members as needed
  • Ensure that the phones throughout the facility are in working order
  • Assist with move-ins and move-outs; prepare and distribute member welcome kits
  • Assist with building operations and maintenance to ensure highest level of member experience
  • Be active on the Loft member network
  • Manually entering customer and visitor ID's into log book
  • Entering in accurate customer data into Headroom and Salesforce
  • Collecting ID's once customer and visitor leaves LOFT
  • Closing out cash register and reconciling accounts by end of day
  • Contribute to solve member-related issues to ensure a cohesive community
Key Competencies:
  • Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
  • Proactive in problem solving and able to work under own initiatives
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Exceptional customer service skills
  • Ability to anticipate clients’ needs
  • Ability to act upon own initiative
Requirements:
  • College graduate with a four year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Excellent verbal and written communication skills
  • Self starter who has the ability to work independently
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for LOFT’s mission and values
  • Exceptional organizational and multitasking skills
  • Excellent knowledge of MS Office, Google Apps, Slack, Salesforce and etc.
SEO SPECIALIST

SEO SPECIALIST
Job Description Search engine optimization (SEO) specialists help develop and/or implement an SEO strategy for our clients. They ensure that the clients website appears early in the search results for relevant keywords within a wide variety of search engines. This may happen, for example, through the use of important keywords throughout their company's website, including paragraphs that the viewer reads and the "meta tags" within the website's "head tags"; cross-linking between a website's pages is another SEO strategy. SEO specialists may focus on one or more types of searches, such as image, video, academic and local searches. These specialists must continuously stay up to date on new and improved methods of improving their company's online visibility, integrating improvements into their company's strategy as needed. They also need to collaborate with other members of the AIM Team to the design and content of their clients website to ensure SEO strategies are used effectively. An AIM SEO team member reports to AIM team lead.

Responsibilities include:
  • Act as subject matter expert when it comes to SEO and digital marketing.
  • Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
  • Assess client websites and make design, technical, and content recommendations.
  • Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
  • Present the SEO game plan to the client in a way that is easily understandable.
  • Perform keyword research, title tag and meta description development and provide on-page optimization recommendations on an ongoing basis.
  • Since the nature of SEO marketing is organic, this person must be able to set proper and realistic expectations to the client with regards to rankings, traffic, lead generation and conversion. There will be no room for overpromising and under delivering.
  • Coordinate with local and US project managers to make sure that all project tasks are up to date.
  • Assign production tasks to writers, developers and designers.
  • Monitor clients’ organic search performance, and produce ongoing performance reports measured against ranking, traffic and conversion goals.
  • Create, maintain and improve web analytics dashboards, progress reports and reporting tools, and highlight key areas of opportunity in accordance to client goals and objectives.
  • Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
  • Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.
  • Research, document and maintain SEO best practices and develop processes to utilize them throughout the company.
  • Act as SEO trainer, develop training materials as needed.
  • Help our team develop and maintain long-lasting client relationships.
  • Perform Salesforce clean up and record updating tasks.
  • Responsible in making sure that all AIM records in SF are accurate and up to date.
  • Contribute a passion and ongoing knowledge of SEO/digital marketing as a key member of the AIM team.
  • Minimum of 20 sets of goals tracking tasks, consecutive for 4 months
  • Minimum of 20 ranking reports per month, consecutive for 4 months.
  • Minimum of 20 sets of directory submissions per month, consecutive for 4 months.
  • SEO Certified - At least 90% in AIM Certification Exam - Basic Module
  • Complete all badges in Google's Digital Garage course
  • Completed Digital Analytics Fundamentals course & exam
  • Completed Google Analytics Platform Principles course & exam
  Key Competencies:
  • Self-discipline/strong work ethic
  • Consistency
  • The ability to be a self starter lead and influence the team
  • Great attitude
  • Resourcefulness
  • Desire to learn and grow
  • Well organized
  • Patient
  • Creative
  • Great communication skills
  • Team player
  • Coachable
  • Well organized
Requirements:
  • At least 2 years SEO experience.
  • Strong familiarity with the Wordpress dashboard.
  • HTML skills and website maintenance skills are a huge plus.
  • PPC experience is a plus, but not required.
  • Excellent project management skills.
  • Self starter, has the ability to work with minimum supervision.
  • Has worked with a team, can coordinate with all TLs and department heads.
  • Bachelor’s Degree. Ideally in Marketing, Communications or a Web Design/IT field.
  • Excellent writing skills and phone etiquette skills are a must.
  • Excellent English speaking skills - North American or neutral accent is preferred.
Social Media Manager

Social Media Manager
Job Description
The Social Media Manager is primary responsible for managing the Internet Marketing Division’s community managers, PPC specialists, and content teams. The Social Media Manager should be able to ensure optimum productivity levels and help in the creation of clear and efficient processes, as well as provide comprehensive training to all staff on their department. Additionally, the Social Media Manager will also be the main driver to develop, update and maintain our existing catalog of Internet marketing products with the assistance and feedback from the sales team, the board of directors and the product development team. The Social Media Manager reports directly to the Internet Marketing Division Head.


Responsibilities include:
  • Effectively manage a team consisting of PPC specialists, Community Managers, and Content Producers and hold them accountable.
  • Provide team with continuous learning and direction
  • Familiarity with a range of social media management and SEO tools.
  • Producing quality social content;
  • Strategizing and implementing paid campaigns
  • Managing interactions with audiences on platforms such as Facebook, Instagram and LinkedIn
  • Managing relationships with clients, moving them closer to achieving their social media marketing objectives.
  • Reporting: analyze data to maintain and forecast monthly budget and ROI figures, and to provide key insights and recommendations on campaign performance
  • Staying current with best practices, strategies, legislation and industry standards related to social media marketing, analytical & eCommerce tactics
  • Respond to client questions, queries, or other from clients
  • Support management with ongoing projects
  • Conduct the necessary project management activities in order to ensure products/services are deliver to the required expectations
  • Identify, develop and communicate relevant new product offerings to clients
  • Liaise between internal team and other external stakeholders
  •  Provide clients with real results
  • Able to apply appropriate analysis and optimization techniques to aggressively scale paid media campaigns on Facebook, Instagram and Google Adwords
  • Ability to run both prospecting and retargeting campaigns that successfully push potential customers down the purchase funnel.
  • Construct top targeting segments based on campaign goals through fan demographic data, Facebook insights,1st Party Data (Custom Audiences, etc.) and other available data.
  • Redeploy B/C players
  • Use data from Facebook as well as our internal multi-touch attribution tools to expand, evolve, and optimize paid social media campaigns.
  • Run multivariate tests in order to determine highest performing creative and target markets to increase campaign performance.
  • Work closely with Digital Strategists and other members of the team and provide thought leadership, strategic insight, and clear communication (written and verbal) to exceed KPIs and hit deadlines.
  • Provide conversion-focused ad creative direction and write ad copy based on past data learnings.
  • Ensure proper tracking, attribution, and consistency across diverse programs and channels.
  • Reporting: analyze data to maintain and forecast monthly budget and ROI figures, and to provide key insights and recommendations on campaign performance
  • Staying current with best practices, strategies, legislation and industry standards related to social media marketing, analytical & eCommerce tactics
  • Manage VIP and escalated clients
  • Ensure all social media strategies and recommendations performed by the team are always aligned with the client’s business objectives, promotes optimization of existing content and helps uncover additional marketing opportunities
SYSTEM ADMINISTRATOR
We love awesome people who do awesome work! Is your game on? Come be part of our team today!
SYSTEM ADMINISTRATOR
Responsibilities:
  • Configures hardware, services, settings, directories, and storage in accordance with standards and project/operational requirements
  • Installs new or rebuilds existing servers
  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Performs regular security monitoring to identify any possible intrusions
  • Performs daily backup operations, ensuring all required file systems and system data are successfully backed up
  • Performs ongoing performance tuning and resource optimization as required
  • Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities
  • Configures/adds new services as necessary
  • Serves as a technical expert on system administration (LINUX)
  • Develops and maintains installation and configuration procedures
  • Documents procedures, architecture, etc. for any service added/updated/etc.
Experience:
  • 3-4 years experience in System Administration
  • Bachelor’s Degree in Computer Engineering or Computer Science is preferred. Other computer related degrees will be considered on a case by case
  • Ability to read various scripting languages: Bash, python, and PHP
  • Experience installing, configuring, and maintaining web server services such as Apache, MySQL, Nginx, etc.
  • Ability to troubleshoot slow and/or non-responsive servers
  • Experience with LINUX OR UNIX Operating system
  • Related certifications are a plus
PERK: Extra vacation on special non-working holidays (no work, paid as a regular day for day shift employees)
WEB DESIGNER

WEB DESIGNER
Job Description Web Designers in August 99 are people who are both creative and technically inclined - and use both attributes to create new designs/redesigns for websites. Web Designers should also have the ability to understand what is needed to make a website functional and easy to use, while having the skill to create a design aesthetically appealing to the client and end-user. Finally, Web Designers specialize in creating (and laying out) the visual aesthetics of a website:
  • He/She should have a background in art or design and is highly visual by nature.
  • He/She should also be well-versed in creating a user experience (UX) that makes sites easier to navigate, visually appealing and enhances the user’s ability to find what they’re looking for.
Responsibilities include:

As a Designer for August 99, Inc - Agent Image Division. you are expected to:
  • Be really proficient in use of Adobe Photoshop and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.
  • Have good background knowledge of HTML, keeping in mind how your designs can be translated into full, working, viewable pages
  • Know a great deal of photo editing and manipulation in Adobe Photoshop
  • Know how to recreate designs from scratch (anywhere from PDF files sent over by the client to basic layouts in pixilated GIF or JPEG formats)
  • Have some knowledge in branding and logo creation
  • Have some knowledge in using vector programs like Illustrator for creation of maps, logos or other collateral that may be required in hi-resolution.
  • Have a working knowledge of Adobe After Effects and all it’s animation limitations, to help guide you in the creation of animation storyboards for websites that have such requirements
  • Keep abreast of the latest design trends, tips and tricks
  • Ensure that the comps you submit meet August 99 Design Standards
  • Know how to use Salesforce to check for your tasks and send updates to your projects
  • Complete your comps and have them uploaded by the set deadline, and have your Team Leader and AD/DS updated of the project’s status using Salesforce
  • Inform your Team Leader and/or Department Head if you’re reporting late for work or if you’re unable to come to work for whatever reason
  • Observe proper decorum in the office and observe allotted break times
  • Make all your source files (Photoshop and in cases Illustrator or other vector files) accessible to your Department Head and co-designers.
  • Be collaborative with your co-designers and to share resources that may benefit the Design team as a whole
  • Perform QA duties when necessary
  • Express viewpoints and opinions during Design meetings and make suggestions if you think it will help better August 99’s design processes
  • Take over projects or tasks that were started by or assigned to other designers in case the primary/original designer is overloaded with tasks
  • Report projects or tasks to your Team Leader and/or Department Head for cases where the client or Project Manager’s requests don’t follow set standards and procedures
  • Must complete 50% of the total capacity available per month, consecutive for 4 months.
  • Must have minimum of 7 approved Designs per month, consecutive for 4 months.
  • Should have a minimum QA score of 85% per month, consecutive for 4 months.
  • Must complete the  Web Designer training and pass the exam.
  • Must be excellent with conceptualizing projects.
Key Competencies:
  • Creative
  • Detail oriented
  • Self-discipline/strong work ethic
  • Consistency
  • Great attitude
  • Shows great initiative
  • Resourcefulness
  • Desire to learn and grow
  • Ability to anticipate clients’ needs
  • Well organized
  • Patient
  • Great communication skills
  • Coachable
  • Risk taker
Requirements:
  • Must have excellent design skills.
  • Exceptional skills in the use of Adobe Photoshop.
  • Knowledgeable in Adobe Illustrator.
  • Must be reliable, proactive, resourceful, and able to take initiative.
  • Web savvy art skills and able to create concepts to translate a client’s site requirements visually.
  • Well-organized, self-directed, able to multi-task and understand the importance of detailed professional-quality work.
  • Needs to have solid artistic and design skills.
  • Should have basic to advanced coding knowledge.
  • Proficient in graphic design.
Familiar with SEO and Internet Marketing.
Apply Now!