Careers at The Design People

The Art Director (AD) is primarily responsible for being the creative head of individual web design projects and is the client’s primary point of contact for design-related matters. He or she is tasked out with conceptualizing individual designs that are visually appealing and technically sound, all while designing with the client’s concerns in mind. Additionally, the AD will work with a team of designers and developers for each project – the designers to illustrate and build the mockups for the sites, and the developers to make the functional version of the custom sites. Art Directors report to the Managing Art Director in the Manila office.

Responsibilities:

• Effectively communicate and articulate with clients their design concerns and solutions
• Keep in touch with clients on a regular basis for updates
• Be able to build rapport with all sorts of clients with differing personalities
• Be able to handle escalated and unhappy clients
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Learn basic literacy in the commonly used design programs
• Learn basic literacy in Wordpress
• Effectively work with and communicate with designers and developers
• Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.
• Should Maintain at least 70% project capacity for 1 trimester.
• Non-contacts are to be zeroed out every end of week.
• Should pass the AD Exam (Basic).
• Should pass PM Training (Basic).
• Should pass Advanced IDX training.
• Should pass Advanced SEO training.

Requirements:

• Creative eye
• Excellent interpersonal, written and communication skills
• Must have strong organizational skills
• A positive attitude and a willingness to be a part of the team
• Willing to learn
• Basic Adobe Photoshop and Adobe Illustrator
• Basic knowledge in Wordpress
• Art/Design Background
• Pass Art Director Exam
• Successfully pass TDP’s Handbook Training exam
• Management experience a strong plus
• Wordpress background a plus
• HTML background a plus
• Salesforce experience a plus
• Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Key Competencies:

• Creative
• Charismatic
• Responsible and Self-disciplined
• Consistent
• Great attitude
• Resourceful
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Persuasive
• Well organized
• Patient
• Great communication skills
• Team player
• Coachable

August 99, Inc. is seeking an energetic and highly self-motivated Business Development Manager to join our team.  We are a fast growing, contemporary coworking space that serves a multitude of clientele. The Business Development Manager will primarily be responsible for client relations, property management, and the daily operations of their business.  You will make sure the space is operating smoothly and that desk renters are happy. You will be backed by the rest of our team, but the primary mission is to create a successful co-working space and a place for likeminded people to network, learn, and collaborate belongs to you.

We’re looking for a self-starter to manage a complex of space for startups, traditional businesses, regional offices of national firms, small businesses, and freelancers. This person will be responsible for maximizing our occupancy through sales techniques and outstanding customer service, maintaining an extraordinary sense of community, running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events.

Part of the Business Development Manager role is to make sure that communication remains transparent between the leadership team and the rest of the community using chat, message boards, email newsletters and other digital forms of communication.

This besides driving dialogue on topics of common interest, engage in a way so as to make the community contribute to learnings and discussions, highlight how startup entrepreneurs and professionals can benefit being a part of the community and constantly be in touch with every small development.

You must have good communication skills, a passion to work in the startup ecosystem and an ability to identify and help cross-pollination across businesses.

Responsibilities:

• Contact, pitch, sell and on-board potential franchisees, partners, real estate agents, building managers, coworking operators for real estate marketing products (Loft, Oqulo and Real)
• Create pitch decks and assist in production of marketing materials for all offerings
• Coordinate with marketing department for email blasts and events aimed at increasing sales and authority
• Meet sales quotas for each product line
• Meet weekly with CEO and report on advertising and sales activity
• Visit live franchises and complete standard checks
• Create, plan, budget, and execute ‘buzz’ events
• Promptly answer incoming sales/business development inquiries
• Participate and help plan trade shows for real estate marketing products
• Build and grow a network of real estate agents for Real
• Identify and analyze other potential strategic partner relationships for company marketing
• Close deals and coordinate with accounting on accounts receivable for book of business
• Liaise with potential new franchises and arranging meetings at both our sites and their locations
• Manage incoming franchise royalties and ensure all payments are invoiced and up-to-date
• Enforce branding/marketing guidelines and ensure all franchises meet company standards
• Prepare and distribute promotional materials to guests/potential members
• Coordinate with IT, HR, Accounting and Legal departments on behalf of franchisees
• Provide outstanding customer service
• Resolve franchisee and agent issues with professionalism and patience
• Be responsible for growing sales territory/accounts with assigned revenue and bookings — drive attainment of sales, profit, and market share objectives.
• Effectively manage key accounts. Develop an intimate knowledge of strategic accounts. Provide strategic oversight and engage additional company resources as necessary. Develop deep customer relationships from working level to senior levels. Develop & execute detailed account growth plans. Provide ongoing customer support and ensure customer satisfaction.
• Effectively lead negotiations with customers and close deals within company guidelines. Contribute to the development of contractual agreements with customers.
• Manage and grow prospect pipeline (funnel). Actively drive existing prospects to successful closure mobilizing internal resources for support as necessary. Continue to add new prospects to meet growth targets / design-win objectives.
• Generate leads through proactive business development activity. Follow up on assigned leads. Provide and document a thorough and detailed qualification of all leads.
• Drive channel partner activity within the sales territory by actively supporting and performance managing channel partners. Play a key role in driving, evaluating, managing, and refining the distributor/channel partner relationships.
• Develop and deliver strategic sales presentations, formulating and articulating value proposition.
• Maintain knowledge and expertise in relevant products and markets; monitor competitive activity and market trends; partner with Product Management & Applications Engineering to develop strategic and tactical response.
• Support core business processes including the cash call, monthly & quarterly operating reviews, annual operating planning, monthly forecast reviews, prospect pipeline reviews, sales reporting, and expense management.
• Keep abreast of industry-related knowledge and competition in order to adapt sales presentations and marketing efforts
• Penetrating mid to large-size clients for new business thru cold calling or referral network.
• Adhere to the company’s regulations for ethics, safety, and code of conduct in all personal and professional activities
• Skillfully engages resources from and communicates with internal staff, including the Operations Team of engineers and construction managers.
• Contributes to the development of the team sales and organizational marketing plans and strategies.
• Nurture leads and prospects, leading to closed sales
• Lead pitches, prepare and deliver sales proposals to prospective clients
• Manage the contract negotiation process and ensuring that required documentation is in place with new clients
• Ensure smooth transition to the franchise set-up and real estate teams upon winning the business - post contract signature

Requirements:

• Bachelor's degree in Marketing
• Excellent verbal and written communication skills
• Advanced Microsoft Office Suite skills
• 5 - 7 years of work experience in sales, hospitality, customer service, or business operations
• Proven experience in selling Recruitment, IT, Legal and Accounting services.
• Experienced in Coworking set-up and processes.
• Preferably with a solid real estate background and large broker network.
• Licensed real estate broker and/or agent.
• Self-starter who has the ability to work independently
• Exceptional organizational and multitasking skills
• Enjoys continuous change and improvement
• Smart casual dress code.

​Key Competencies:

• Self-discipline/strong work ethic
• Consistency
• The ability to lead and influence the team
• Great attitude
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Well organized
• Patient
• Creative
• Great communication skills
• Team player
• Coachable

Client Relations Managers are key members of the Agent Image Division who manage our VIP clients, clients who want to cancel and clients who have escalated beyond department heads/team leads.

They build and preserve trusting relationships with our customers, find ways to outperform our competition and maintain our company’s positive image.

They are excellent communicators, work closely with our sales/marketing teams and build strong rapport with customers. They are strategic thinkers with an analytical mind and strong problem-solving skills.

They maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Client Relations Managers report directly to the CRM Team Lead.

Responsibilities:

• Implement customer care policies with a professional group of Web Consultants, Web Producers and Project Managers.
• Submit documentation necessary to work with our credit card providers and prevent chargeback disputes.
• Handle top tier client issues/refunds and turn them into happy clients.
• Manage clients with tact and diplomacy.
• Handle VIP clients and escalated cases. Work with international clientele, primarily in the U.S.
• Clearly communicate with clients so that service expectations are properly set.
• Proactively focus on long-term client relationship building and retention.
• Liaise with production and management departments, and utilize other resources as necessary to resolve issues and deliver exceptional client service.
• Primary point person for all refund and cancel requests.
• Manage Better Business Bureau (BBB) account and complaint responses.
• Collaborate with accounting department regarding credit card charge back disputes.
• Enforce Handbook/Policy Guidelines for employees as related to escalated accounts.
• Train all team employees and Department Managers on new policies related to refunds and cancellation requests; act as a resource for team members.
• Track and report record entries of client issues in SalesForce to make sure they are accurate.
• As needed, act as the Primary point person for escalated projects and difficult clientele.
• Provide appropriate research and problem resolution support on clients handled.
• Responsible for enforcing client agreements.
• Review service level agreements, contracts, and client communications ensuring client expectations are consistently exceeded.
• Provides Monthly Refund Total reports.
• Main objective to keep refunds below $15,000.
• Works within project solution guidelines:
  • Special projects related to sales and Customer Service
  • Provide client services included in monthly maintenance fees and internet marketing programs
  • Make website corrections, fix broken links, make minor HTML changes which are included in our hosting fees
  • Answer incoming customer support calls and manage customer expectations
  • Act as a consultant and resource for clients
  • Communicate with the client regarding the progress of their request for changes/corrections
  • Provide the client with feedback and comments regarding their website design and Internet marketing programs
  • Inform the client about additional services that may enhance their website.
  • Pursue related sales opportunities
  • Communicate observations to appropriate decision makers on the executive and management teams
  • Knowledge of WordPress a plus
• Coaching when patterns are noticed for escalations coming from a particular employee.
• Must complete a minimum of 30% of all outbound VIP client calls per month, consecutive for 4 months.
• Must have a minimum of 80% processed cancellations per month, consecutive for 4 months.
• Will handle 100% of all MIAs, make sure that clients are scheduled into production after sending all requirements and settling all balances.
• Must have a minimum of 20% escalations contacted per month, successfully manage and address all escalations, no more than 20% shall re-escalate, consecutive for 4 months.
• Should not have more than 2 non contacts per month, consecutive for 4 months.

Key Competencies

• Good Communication Skills
• Proactive
• Team Player
• Resourceful
• Detail Oriented
• Adaptive
• Good comprehension and analytical skills
• Can work with minimal supervision
• Customer service driven.

Requirements

• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.         
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Great analytical and innovative problem solving skills.
• Can work on shifting schedules and/or over time.
• Salesforce experience is a plus.
• Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
• Familiar with Real Estate terminologies and general information is a plus.

The Team Leader role is primarily responsible for making sure that communication remains transparent between the leadership team and the rest of the community using chat, message boards, email newsletters and other digital forms of communication. Besides driving dialogue on topics of common interest to ensure the community contributes to learnings and discussions, the Team Lead will highlight how startup entrepreneurs and professionals can benefit from being a part of the community and constantly be in touch with every small development. This exciting role will focus on maintaining full occupancy of the office spaces and conference rooms, building and growing a solid membership for the co-working spaces and maintaining stakeholder relationships to further develop opportunities for creative spaces and small business enterprise. Additionally, the Team Lead will be responsible for marketing and communicating co-working spaces through social media and internal newsletters with successful creatives and start-up enterprises working in Loft. The Team Lead will directly report to the Division Head in the Manila office.

Responsibilities:

• Lease office space and address tenant concerns and be the go-to person for our members
• Provide growth strategies to further develop the Loft client base
• Achievement of sales targets
• Creating and executing sales initiatives in line with the business plan
• Market and network, both online and in-person to drive leads
• Develop a unique client culture through organizing client events and other membership activities, both online (Slack, Facebook groups, Headroom chat/messaging, etc.) and in person
• Work with accounting and community associates for accounts payable and accounts receivable
• Work with community managers to increase member engagement and encourage return customers
• Coordinate with HQ and maintenance crew to uphold cleanliness standards and physical upkeep of the real estate
• Coordinate with IT, HR, Accounting and Legal departments on behalf of members
• Contribute to social media, outreach, newsletters, as well as explore possible partnerships
• Diligently track leads and sales using a tool such as Streak, Headroom and salesforce.com
• Provide outstanding customer service
• Resolve member issues with professionalism and patience
• Work with marketing to devise and execute local marketing strategies to generate leads
• Have community teams conduct sales tours to execute on sales strategy and maintain high occupancy
• Manage community initiatives designed to develop member relationships
• Maintain accurate contract, lead, visitor, and other statistical data across various platforms
• Execute daily office operations for Loft for virtual offices, co-working, hot seats, and private offices
• Coordination with local vendors and HQ for Loft events
• Maintain Loft brand standards among all locations
• Study competitor initiatives, location openings and update pricing weekly
• Work with construction vendors on outfitting of new offices
• Provide weekly updates and monthly reports/forecasts
• Create and maintain up-to-date documentation of policies and procedures
• Complete monthly audits and spot checks for enforcement of policies at each location
• Assist in franchise operating/asset light agreements
• Maintain relationships with real estate companies, individual agents and broker organizations
• Keep up to date with real estate industry and events
• Make sure Loft inventory is always updated on loft.ph, real.ph, Lamudi, and other platforms

Requirements:

• Bachelor's degree in Marketing or equivalent
• Min of 5 years of work experience in sales, marketing, customer service or business operations
• Excellent verbal and written communication skills
• Advanced Microsoft Office Suite skills
• Self-starter who has the ability to work independently
• Exceptional organizational and multitasking skills
• Excellent knowledge of MS Office, Google Apps, Slack, Salesforce and etc.

Key Competencies:

• Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required
• Proactive in problem-solving and able to work under own initiatives
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Exceptional customer service skills
• Ability to anticipate clients’ needs

The Content editors work with contributors, such as copywriters, product managers, marketing executives, researchers, photographers, publishers or image libraries to gather material for websites. They may also write material themselves. Editors check content for accuracy and ensure that it complies with copyright and privacy regulations. They edit the copy to make it easy to read on a website page or convert longer content to a format that visitors can download. Web content editors must have excellent writing and editing skills, with an understanding of the special requirements of writing for the Web, such as the use of keywords, hyperlinks, navigation and the importance of brevity. They must have a good eye for detail, with excellent spelling, grammar and punctuation skills. Editors must have good interpersonal skills to work effectively with contributors, designers, and webmasters. And, they need good organizational skills to collate material from multiple sources and produce web content within tight deadlines.

Responsibilities include:

• Ensures the overall quality of content written for our clients’ websites
• Checks for and corrects errors in grammar, style, and accuracy
• Improves text with clarity and readability in mind
• Ensures that text is consistent with the client’s tone of voice
• Manages deadlines and provides writers with constructive feedback
• Contributes to content creation planning
• Edit 8-10 pages of content per day, consecutive for 4 months
• Edit Social Media Posts
• Edit Content Plan
• Must maintain 0 Task Past Due Date for 4 consecutive months. 

Requirements:

• Excellent writing and editing skills.
• Demonstrable mastery of the English language, with a keen ear for idiomatic usage
• Excellent Microsoft Office and Internet skills.
• Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision.

Key Competencies:

• Creative
• Detail oriented
• Self-discipline/strong work ethic
• Consistency
• Great attitude
• Shows great initiative
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Well organized
• Patient
• Great communication skills
• Coachable
• Risk taker

Content writers work with Project Managers in order to determine how to bring the greatest possible benefit to potential website content readers. This requires thoughtful conversations between writers, clients and the project managers plus extensive research to locate the best possible information. Being able to understand business models and the client’s overall goals are also important, so superior communication is always a necessity. There are a number of different tasks that content writers tackle for their clients, including:

• Core website copy
• Blogs and news articles
• Social media posts
• Content for banners
• Product descriptions
• Company & Agent bios
• Landing pages

He/She may handle more advanced tasks like preparing ad copy, technical writing, or editing. It is a plus to have backgrounds in marketing, search optimization, and journalism.

Responsibilities include:

• Writes compelling, informative, well-researched and up-to-date articles and blog posts about real estate, internet marketing and web design
• Writes content for targeted audiences such as real estate professionals, web designers, businessmen etc.
• Balances creative and well-written content to ensure effectiveness for online marketing strategies
• Assists in the posting and managing of company blogs and profiles
• Writes copy for both web and print marketing collaterals
• Is required to create 1,200 -1,500 words a day ( (4) 300-350-word pages or 2.5-3 500-word pages) or 60 Pages in a month, consecutive for 4 months.
• Must have zero Task Past Due Date.
• Should have maximum of 2 reques per task per project (From Editor).
• Must complete a minimum of 1 year employment as a Copywriter  or equivalent experience
• Create content marketing campaigns to drive leads and subscribers while using SEO best practices to generate traffic to the website.
• Regularly produce various content types, including email, social media posts, blogs, and website content.
• Edit content produced by other members of the team.
• Analyze content marketing metrics and makes changes as needed.
• Collaborate with other departments to create innovative content ideas.

Key Competencies:

• Creative
• Detail oriented
• Self-discipline/strong work ethic
• Consistency
• Great attitude
• Shows great initiative
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Well organized
• Patient
• Great communication skills
• Coachable
• Risk taker

Requirements:

• Excellent writing skills.
• A demonstrable mastery of the English language, with a keen ear for idiomatic usage.
• Excellent Microsoft Office and Internet skills.
• Self-motivated, able to handle multiple tasks simultaneously, meeting tight deadlines and working under minimal supervision.

 

The Digital Marketing Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our Internet Marketing Packages.  

They also:

• Assist our clients through the website production process, website launch and help develop and/or implement an SEO strategy for our clients.
• Act as the bridge between our clients and the production team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.

  Responsibilities include:   

• Manage the website projects in production.
• Must maintain excellent customer relationship.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and manager.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of the week.
• Must undergo and pass Advanced IDX training.
• Act as subject matter expert when it comes to SEO and digital marketing.
• Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.
• Assess client websites and make design, technical, and content recommendations.
• Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.
• Present the SEO game plan to the client in a way that is easily understandable.
• Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.
• Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.
• SEO Certified - At least 90% in AIM Certification Exam - Basic Module
• Complete all badges in Google's Digital Garage course
• Completed Digital Analytics Fundamentals course & exam
• Completed Google Analytics Platform Principles course & exam

  Key Competencies:   

• Great Communicator   
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Job Requirements:   

• Experience in project management or handling multiple clients at a given time.
• Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.

The Agent Image Digital Strategist is primarily responsible  for handling clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

• Assist our clients through the website production process until their website is launched.
• Act as the bridge between our clients and the production team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Responsibilities include:

• Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client
• Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly
• Keep up to date with current design trends – primarily in web design, but also in other fields as well
• Manage the website projects in production.
• Must maintain excellent customer relationship.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and manager.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO only if DS has completed training) per month, 24 completions for last 4 consecutive months, and/or a total of of 36 completions for last the 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of the week.
• Must undergo and pass Advanced IDX training.

Key Competencies:

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable
• Creative

Job Requirements:

• Experience in project management or handling multiple clients at a given time
• Background in art and design is a must.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.

Full Stack Developers are responsible for building and maintaining custom websites and applications used by both internal and external users.   Full Stack Developers are passionate about developing solutions to achieve business needs and are involved in all aspects of internet marketing, including, but not limited to, landing page design, website development, search engine optimization, and analytics.  

Key Competencies: A Full Stack Developer for August 99,

• Thrives in dynamic, fast-paced environments where passion for customer engagement and great experience are at the forefront of all design & development;
• Has excellent analytical, debugging and troubleshooting skills;
• Has strong time management skills;
• Able to deliver output efficiently without sacrificing quality;
• Can think outside the box;
• Has great attention to detail;
• Is a team player, with the confidence to work with, lead, or guide other departments when necessary;
• Able to work independently or in a team;
• Has good communication skills; and
• Has a positive and proactive attitude.

Requirements:

• Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
• Proficient in following technologies:
  • HTML
  • CSS
  • Javascript
  • Angular JS or Angular 2
  • PHP
• Knowledgeable of ANY of the following technologies
  • RDBMS (MySQL, PostgreSQL)
  • MongoDB
  • Oracle PL/SQL
  • GIT / SVN
  • CoffeeScript
  • Gulp
  • Vagrant
• Experience and/or knowledge of any of the following technologies is a PLUS:
  • MVC Frameworks (Laravel, Codeigniter, CakePHP, Zend)
  • Javascript Frameworks (jQuery, Angular2, Backbone)
  • SaSS / LeSS
  • Agile Methodologies and Life cycle
• Good knowledge of UX/Usability
• Experience working in a web development team.
• Have strong experience with Bootstrap and responsive web design.
• Has a positive and pro-active attitude and able to work independently or in a team.
• Can think out of the box and has good communication skills.
• Ability to write, edit, and debug computer programs to achieve desired output.
• As new technologies emerge and impact our systems, expect to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systems.

 

The HR Generalist is responsible for the day-to-day administration of the company the policies, procedures, and programs of the organization.  Responsibilities include administration of performance reviews, managing 201 files and New Hire Orientation. The HR Generalist will directly report to the VP of Shared Services in the Manila office.

Responsibilities:

• Assists in end-to-end recruitment for all employment status - regular, project-based and internship;
• Assists in sourcing, qualifying and hiring candidates within the set time frame;
• Establishes and post job advertisements on job search websites, including but not limited to - Jobstreet and Indeed, and all other sourcing means;
• Receives and reviews applications, managing exam and creating a shortlist of candidates;
• Performs phone and face-to-face interviews with the shortlisted candidates;
• Performs reference and background checks;
• Assists in performing onboarding and offboarding;
• Helps in updating HR and recruitment reports, and maintaining 201 files;
• Coordinating with the division heads regarding hiring needs;
• Performance management through 360-degree reviews;
• Employee orientation, development, and training;
• Assisting with employee relations;
• Company-wide committee facilitation and participation;
• Company employee communication;
• Employee safety, welfare, wellness, and health reporting; and
• Performs other HR duties as assigned.

Requirements:

• Bachelor's degree in Human Resources, Psychology or equivalent;
• At least 3 years or more extensive work experience in end-to-end recruitment, and other HR facets;
• Proven work experience in selection, background checking, and HR processes;
• Experienced in recruitment and meeting deadlines in a timely manner;
• Ability to network and develop a good working relationship with the hiring managers; and
• Excellent verbal and written communication skills.

Key Competencies:

• Excellent written, interpersonal and communication skills – friendly, diplomatic and assertive when required;
• Proactive in problem-solving and has the ability to work under own initiatives;
• Excellent organizational and time management skills; and
• Analytical abilities and aptitude in problem-solving.

 

HR Team Lead will be responsible in creating an inspiring team environment with an open communication culture. This person will manage the recruitment activity including but not limited to strategies, processes and initiatives to sustain the continuous improvement of the team. He/She will lead by setting a good example and engage the team to achieve goals.   As a team leader, you will be the contact point for all executives and hiring managers, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. The HR Team Lead will report directly to the VP of Shared Services in the Manila office.

Responsibilities include:

• Act as the main contact between candidates, employees, hiring managers and executives.
• Manage the recruitment and selection process.
• Ensures hiring needs are completed on a 30-day recruitment process.
• Recommend an efficient and effective recruitment process: from sourcing, interviewing, background checking to onboarding.
• Develop effective recruitment strategies in order to attract the best and most suitable applicants for the various positions available.
• Recommend an efficient and effective recruitment process: from sourcing, interviewing, background checking to onboarding.
• Plays an active role in the hiring process and developing training programs for honing skills of employees.
• Ensures that all the employees are well motivated and engaged in organizing different events and activities and by maintaining and creating benefits programs in line with the needs and wants of the employees.
• Helps the team regarding management and employee relations by addressing demands, grievances or other issues.
• Assists the VP of Shared Services  in the development and revision of Human Resources policies and procedures
• Assist in performance management processes, employee relations and training & development.

  Requirements:

• Bachelor's Degree in Human Resource Management, Psychology, or any equivalent course.
• Must have at least 5 years of HR executive experience or has a progressive leadership experience in HR positions
• Extensive experience in end-to-end recruitment process, employee relations, background check.
• Comprehensive knowledge in recruitment processes and strategies, policy making and implementation, training and development, employee relations, labor relations, organizational development, conflict resolution and management and other aspects of HR.
• In-depth knowledge of labor law and HR best practices.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.

Key Competencies:

• People oriented and results driven
• Proactive and detail-oriented
• Strong interpersonal and analytical skills
• Staffing and Retention

 

HR OJT Job Description: We are looking for an HR (OJT) Intern to perform various administrative tasks and support our HR department’s daily activities. HR Intern responsibilities include sourcing candidates, scheduling interviews, conducting interviews and reference checks. If you’re interested in kickstarting your career in HR and getting a closer look of how our company approaches recruiting and employee development, we’d like to meet you.

Responsibilities:

• Screen resumes and application forms
• Phone screen applicants
• Record all resumes and applications status
• Schedule and confirm interviews with candidates
• Participate in organizing company events and careers days
• Data Entry and general administration
• When required – reception duties

Requirements:

• Currently taking a BS in Human Resources Management or similar field.
• On-going Internship Program.
• Expert in using MS Programs (Word, Excel, Powerpoint) and Google Suite (Doc, Sheets, Slides and Calendars).
• Good personality and communication skills
• Willing to be trained in any HR facets.

ACCOUNTING OJT Job Description: We are looking for an Accounting (OJT) Intern to perform various accounting tasks and support our Accouting department’s daily activities.

Responsibilities:

• Handle only non-confidential material only (no salary info, revenue, etc.)
• Process receipts for non-taxable allowances of executives team
• Duties as assigned by Finance Manager

Requirements:

• Currently taking a BS in Accountancy or similar field.
• On-going Internship Program.
• Expert in using MS Programs (Word, Excel, Powerpoint) and Google Suite (Doc, Sheets, Slides and Calendars).
• Detail-oriented.
• Good personality and communication skills

     

The IT Head will oversee the day-to-day functions of the department and carry out administrative functions for the team. Expected to manage and monitor how the IT Team attends to processing, storing, transmitting and protecting information in the organization. Expected to keep up with trends in the constantly evolving information technology industry.

Responsibilities:

• Delegate duties and tasks within the IT department; and monitor if requests are attended to on schedule.
• Monitor all team members and provide necessary advice and guidance.
• Ensure that the IT Team performs regular updates of all the softwares and tools that are needed to have a smooth operation in the company.
• Must work with his team, especially the Network and Server Administrators to ensure that the team does carry out regular assessment of the company’s systems and operations to ascertain level of exposure to risk, and then take further steps to eliminate or manage them.
• Perform periodic risk assessments and initiate risk control strategies.
• In line with TDP Academy, must propose and assist in implementing training for new techniques and methods for the IT Team.
• Perform regular IT audit to discover areas of weaknesses and fortify them, which needs to be included on the reports that will be submitted to the CTO.
• Work alongside other departments to achieve company goals and visions.
• Provide solution to any complex IT-related challenges in the organization.
• Perform regular performance evaluation of team member’s performance and devise strategies to help with improvement.
• Supervise repair and maintenance of all IT gadgets of the company.
• Will be responsible for envisioning and setting goals in the information technology department of the company.
• Will facilitate the training of interns and new hires for the department.
• Closely coordinate with Admin in regards to planning and implementing office systems, layouts, and equipment procurement.
• Must submit Weekly, Monthly, and Annual report of how the department’s doing; in relation to how it affects the company. Reports would need to be shared with the CTO.

Requirements:

• • Must have basic information technology specialties like computer networking, web development and management, programming, data and network security, as well as data entry.
  • Salesforce certified with Lightning experience.
  • With great communication skills.
  • Ability to handle multiple requests at the same time.
  • Ability to always pay attention to details.
  • Willing to work at Night Shift Schedule.

Key Competencies:

• People oriented and results driven
• Proactive and detail-oriented
• Strong interpersonal and analytical skills

The MOSODOJO Team Leader is primarily responsible for managing the Account Management team and ensure that they are able to perform to the best of their abilities to deliver best in class IT and Customer Services.  He/She will also:

• Assist in managing our client’s accounts and ensure that process, metrics and targets are in place and are being met.
• Act as the bridge between our clients, our production team and August 99’s management. 
• Proactively make suggestions to our production teams to drive continuous process improvement and needed changes for higher productivity.
• Design and implement a strategic sales plan that expands the company’s customer base and ensures its strong presence. 

Additionally, the team leader will be the main driver to develop, update and maintain new and existing processes with the assistance and feedback from the client, production team, the board of directors and the product development team.

The Team Leader reports directly to the Operations Manager in the Manila office.

Responsibilities include:

• Effectively manage the Digital Strategists and Production team to ensure all processes and services are as efficient as possible.
• Establish clear goals and milestones that you and the customer will be working towards
• Help customers receive value quickly by managing SLA implementation and onboarding
• Generate and share educational resources, trainings, and best practices
• Contribute to revenue generation through renewals, upsells, and expansions
• Synthesize customer feedback and work with internal teams to respond to customer needs
• Work with our reseller partners to onboard clients
• Create evangelists and advocates among our customer base
• Responsible for resolving all account related issues without compromising the targets set by management.
• Coach team members as needed.
• Continuously add value to our clients through top tier-customer service and developing  “best-in-class” products/services with our product development team. 
• Work with team members to develop creative solutions for the concerns raised by both our clients and the team members. 
• Must possess the qualities of an SME in Project/Account Management and Sales.
• Must be able to provide same-day resolution call strategies and find ways to streamline the process by automation.
• Supervise the account management team to ensure operational excellence and excellent customer services.
• Has undergone Salesforce reports & dashboard training and application.
• Hold the account managers accountable for individual and team expectations.
• Consistently coach/give feedback to the members of the team by performing bi-annual performance reviews.
• Make recommendations on team members who have been performing exceptionally well (going above and beyond expectations outlined in job scorecard) for 2 quarters or more.
• Achieve the teams’ monthly goals.
• Help minimize escalations, refunds, and cancellations by continuously studying AFI’s for each account handled by the team. 
• Effectively forecast future hires.
• Create an environment cultivating a high-level of customer service, excellence, and performance for the team.
• Report on all teams’ performance on a weekly basis: important issues, what went well and what could be improved.
• Lead or actively participate in process improvement projects; review current processes to recommend and implement improvements to increase efficiency.
• Regularly coordinate with the client-facing, production members regarding any new/updated processes or products.
• Follow HR guidelines and hold the client-facing production team leads accountable for both the HR guidelines and department goals.
• Give feedback to the Operations Manager to improve products, services, and customer experience.
• Submit Deliverables on time or within extended due date if it were extended (e.g., Daily/Weekly reports, Attendance or Escalation tracking etc., ).
• Handle top tier client issues/refunds and turn them into happy clients. 
• Manage clients with tact and diplomacy.
• Handle VIP clients and escalated cases. Work with international clientele. 
• Assess the strengths and weaknesses of the account management team and manage the sales program accordingly. 
• Achieve growth and hit sales targets by successfully managing the team. 

Key Competencies:

• Self-discipline/strong work ethic
• Consistency
• The ability to lead and influence the team
• Great attitude
• Resourcefulness
• Desire to learn and grow
• Ability to anticipate clients’ needs
• Well organized
• Patient
• Creative
• Great communication skills
• Team player
• Coachable

Requirements:

• Excellent interpersonal, written and communication skills
• Must have strong organizational skills.
• A positive attitude and willingness to be a part of the team.
• Excellent People Management skills. 
• Provide corrective and enhancement actions as needed. 
• Background in handling Internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. 
• Ability to identify problems and come up with solutions. 
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented. 
• Management experience is a must. 
• Sales background is a must.
• Salesforce experience a strong plus.

The Multimedia (MM) Designer will be versatile in the conceptualization and creation of graphics, illustration, and video content for social media use. He/ she will also offer his/ her expertise when it comes to web, User Interface (UI), and User Experience (UX) design as required in various digital marketing services of the company.

The position entails developing high volumes of media content mainly for social media, search engine optimization, and website projects. The MM Designer will collaborate with other members of the Clickality Team to ensure that media content will be aligned with the specific objectives of the a client's digital marketing project.

The MM Designer will report directly to the Clickality Digital Marketing Manager.

Responsibilities:

• Conceptualize, suggest, and implement a social media aesthetic for a consistent design direction unique to each project.
• Generate various graphic and video content within a set timeline to support and meet a specific social media objective.
• Come up with web design concepts that will present a client's branding strategy effectively.
• Generate ideas to improve engagement in social media, either through gamification or other interactive content
• Analyze, and develop the best digital media materials that will help improve search engine visibility and overall performance of SEO projects.
• Work with the SEO, Content, and Social Media teams to make sure designs are developed based on set strategies and goals.
• Follow departmental tasking, documentation, archiving, and reporting procedures.
• Update design concepts and approach based on reports generated by Social Media and Search Engine Optimization Specialists/ Strategists.
• Research, document, implement and maintain best practices in design.
• Develop design processes that will help improve workflow and increase efficiency within the collaborating teams.
• Coordinate with project managers to make sure that all tasks are up to date, and that all output are of high quality and delivered on time.

Requirements:

• Knowledge of various graphic and web software including, but not limited to, Adobe Creative Suite and WordPress.
• Experience in social media and web design content development preferred.
• Ability to work in a team and autonomously

Key Competencies:

• Ability to establish priorities and organize responsibilities simultaneously
• Team player, with the confidence to work with, lead, or guide other departments when necessary
• Strong time management skills
• Ability deliver output efficiently without sacrificing quality
• Creative and independent; able to come up with original concepts that are logical and feasible
• Ability to work under pressure
• Resourceful and able to adapt to changes
• Quick and eager to learn
• Coachable
• Willing to share his/ her knowledge with the team

Office Manager will be responsible in organizing and coordinating administration duties and office procedures. The role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. The Office Manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operations. The Office Manager will directly report to VP for Shared Services and CEO of the company.

Responsibilities:

• Serves as the point person for Administrative duties including: 
  • • Gate Pass 
    • Work Permit
    • Inventory
    • Procurement
    • Supplies
    • Vendor Management
    • Quotation
• Maintain the office condition and coordinate with the vendors to arrange necessary repairs.
• Coordinating office activities and operations to secure efficiency and compliance to company policies.
• Coordinate with IT and HR department on all office equipments.
• Manage contract and price negotiations with office vendors and service partners.
• Keep stock of office supplies and place orders when necessary.
• Create and update records and database with admin, financial and other data
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Submit timely reports and prepare presentations/proposals as assigned
• Provide general support to visitors.
• Liaise with facility management vendors, including maintenance and security services

Requirements:

• At least 3 years experience as an Administrative Officer or Office Administrator
• Proficiency in MS Office and G Suite.
• Hands on experience with office machines (e.g. fax machines and printers)
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• A creative mind with an ability to suggest improvements.
• Flexible and adaptable in work schedule.
• Bachelor’s degree of Business Administration, Office Administration or equivalent.

 

Project Coordinators are the point of contact for our web development division’s clients, and assist them with their requests. They oversee and manage task requests for the team, and log project records. They coordinate with team leads, project managers, directors, and division heads regarding assignments and responsibilities. They also touch-base with the clients of those who are out for the day.

Responsibilities include:

• Attend to coverage for absent client-facing representatives regarding basic project management processes.
• Coverage for a day only. Should the client-facing rep. be out for more than 1 day the coverage should be taken care of by the TL/DH that he/she is reporting to.
• Ownership and accountability to assist the client with his/her request and will be the point of contact.
• Touch-base with the clients of those who are out for the day.
• Call client to assist with their requests.
• Tasks requests and tags the Team Lead/Department Head on the Salesforce task.
• Logs project records on Salesforce.
• Updates the client (for that day only) and introduce the TL/DH of the client-facing rep he/she is covering for.
• Coordinate with the following team leads/department heads for projects that he/she is assisting with (Project Managers, Support Team, Art Directors)
• Manage iStock downloads internal online library

Key Competencies:   

• Great Communicator   
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Requirements:

• At least 1 year BPO Voice Account experience
• Excellent communication skills with a neutral accent
• Experience working for a US client
• Knowledge in HTML, WordPress, and Salesforce are plus factors
• Detail oriented, highly disciplined, alert, systematic, honest and trustworthy, personable and approachable.

The Agent Image Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products. They also:

• Assist our clients through the website production process until their website is launched.
• Act as the bridge between our clients and the development team.
• Ensure the project remains within scope.
• Report the progress of projects to clients on a regular basis.
• Try to keep the project timeline within the approved schedule.
• Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Responsibilities include:   

• Manage the website projects in production.
• Must maintain excellent customer relationship.
• Assist in tracking web project issues and drive their resolution.
• Create project status reports and deliver status updates to clients and manager.
• Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
• Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
• Provide support on internal and client projects.
• Coordinate with our Los Angeles office by phone & email.
• Anticipate errors in the projects prior to clients calling customer support or sales.
• Successful launch of projects with little to no tweaks from Quality Assurance.
• Be Proactive in reviewing the websites for possible issues and revisions.
• Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
• Able to accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.
• Should not have more than 1 Valid escalation or escalation that lead to a cancellation for the last trimester.
• Is able to zero out non contacts every end of the week.
• Must undergo and pass Advanced IDX training.

Key Competencies:  

• Great Communicator
• Team Player
• Eager to Learn and grow
• Well Organized
• Patient
• Flexible and Resourceful
• Tenacious and Assertive
• Good Attitude
• Coachable

Job Requirements:

• Experience in project management or handling multiple clients at a given time
• Background in art and design is preferable but not a requirement.
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
• Background in handling internet-related products such as web hosting and web design.
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
• Highly adaptable and willing to learn in a fast-paced work environment.
• Goal-driven and detail-oriented.
• Positive attitude and willing to work with a team.
• Salesforce knowledge is a strong plus.
• Wordpress knowledge is a strong plus.

 

Salesforce Administrator is responsible for coordinating client request. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, maintenance and improvement of our CRM platform.  The position will manage the Salesforce.com database and reporting, and provide training and support to users. Additionally, the Salesforce Administrator will provide administrative support to the sales team and coordinate related projects as assigned.

Responsibilities:

• Responsible for daily administration and support of the company's Salesforce CRM instance, including but not limited to, managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Works with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Develops and creates customized reports and dashboards
• Creates and documents application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning & analysis staff and/or outside consultants as needed
• Manages the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
• Keeps abreast of new Salesforce features and functionality, being able to provide recommendations for process improvement and automation.
• Logs and tracks identified system problems through resolution

  Requirements

• Minimum of 2 years experience Salesforce Administration including email, custom data, data management and configuration.
• Salesforce certification (201, 211, 401 certifications as a minimum)
• Experience in creating/testing/deploying custom objects in Salesforce
• Proficient in data loading/batch updating in Salesforce
• Freelance experience in managing one or more Salesforce orgs end-to-end (preferred)
• Excellent communication skills
• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.
• Required skill(s): salesforce administraor 201, salesforce admistrator 211, salesforce developer 401.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
• Full-Time position(s) available.

Key Competencies:

• People oriented and results driven
• Proactive and detail-oriented
• Strong interpersonal and analytical skills

The Community Manager is responsible for managing and engaging the social media online communities. You will be managing communication efforts including strategy, sentiment analysis, and inquiry management. Digital marketing is consistently evolving industry, and the Community Manager requires strong writing and communication skills as well as expert knowledge on social media, customer service, and branding. You will report directly to the Division Head and the Digital Marketing Manager.

Responsibilities include:

• Engage with the social media online community by responding to comments, inquiries, and direct messages.
• Conceptualize a social persona to connect with potential customers and advocate the client's brand message accordingly.
• Nurture potential customers in order to grow the brand's online community.
• Assist the social media manager in content strategy based on sentiment analysis.
• Monitor community feedback on a daily basis.
• Act as a customer service representative of the client, providing support to the market in different buying stages.
• Respond to communication-related issues in a timely manner.
• Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction.
• Monitoring the success of the community and of social media in terms of the overall marketing strategy.
• Keep up-to-date with digital technology trends

  Key Competencies

• Strong marketing, communication, and leadership skills
• High attention to detail and ability to multitask
• Great command of the English language
• Able to achieve results in a quality, timely, and cost-effective way.
• Adapts to changing work environments, work priorities and organizational needs.
• Ability to work under pressure
• Interacts with people effectively. Able and willing to share and receive information.
• Organizes and delivers information appropriately.
• Strong work ethic
• Expresses ideas effectively.
• Proactive in problem solving and able to work under own initiatives

  Requirements:

• Excellent verbal and written communication skills
• Experience planning and leading social media and community initiatives
• Knowledge of marketing trends and techniques.
• Self starter, has the ability to work with minimum supervision.
• Knowledge of online marketing and marketing channels
• Analytical skills to interpret web traffic and online engagement metrics
• Exceptional organizational and multitasking skills
• Excellent project management skills.
• Willing to work night shift.

 

The Social Media Manager is primary responsible for managing the Internet Marketing Division’s community managers, PPC specialists, and content teams.   The Social Media Manager should be able to ensure optimum productivity levels and help in the creation of clear and efficient processes, as well as provide comprehensive training to all staff on their department.   Additionally, the Social Media Manager will also be the main driver to develop, update and maintain our existing catalog of Internet marketing products with the assistance and feedback from the sales team, the board of directors and the product development team.   The Social Media Manager reports directly to the Internet Marketing Division Head.

Responsibilities include:  

• Effectively manage a team consisting of PPC specialists, Community Managers, and Content Producers and hold them accountable.
• Provide team with continuous learning and direction
• Familiarity with a range of social media management and SEO tools.
• Producing quality social content;
• Strategizing and implementing paid campaigns
• Managing interactions with audiences on platforms such as Facebook, Instagram and LinkedIn
• Managing relationships with clients, moving them closer to achieving their social media marketing objectives.
• Reporting: analyze data to maintain and forecast monthly budget and ROI figures, and to provide key insights and recommendations on campaign performance
• Staying current with best practices, strategies, legislation and industry standards related to social media marketing, analytical & eCommerce tactics
• Respond to client questions, queries, or other from clients
• Support management with ongoing projects
• Conduct the necessary project management activities in order to ensure products/services are deliver to the required expectations
• Identify, develop and communicate relevant new product offerings to clients
• Liaise between internal team and other external stakeholders
•  Provide clients with real results
• Able to apply appropriate analysis and optimization techniques to aggressively scale paid media campaigns on Facebook, Instagram and Google Adwords
• Ability to run both prospecting and retargeting campaigns that successfully push potential customers down the purchase funnel.
• Construct top targeting segments based on campaign goals through fan demographic data, Facebook insights,1st Party Data (Custom Audiences, etc.) and other available data.
• Redeploy B/C players
• Use data from Facebook as well as our internal multi-touch attribution tools to expand, evolve, and optimize paid social media campaigns.
• Run multivariate tests in order to determine highest performing creative and target markets to increase campaign performance.
• Work closely with Digital Strategists and other members of the team and provide thought leadership, strategic insight, and clear communication (written and verbal) to exceed KPIs and hit deadlines.
• Provide conversion-focused ad creative direction and write ad copy based on past data learnings.
• Ensure proper tracking, attribution, and consistency across diverse programs and channels.
• Reporting: analyze data to maintain and forecast monthly budget and ROI figures, and to provide key insights and recommendations on campaign performance
• Staying current with best practices, strategies, legislation and industry standards related to social media marketing, analytical & eCommerce tactics
• Manage VIP and escalated clients
• Ensure all social media strategies and recommendations performed by the team are always aligned with the client’s business objectives, promotes optimization of existing content and helps uncover additional marketing opportunities

   

The System Administrator will be responsible in network setup and server maintenance. He/she will also be responsible in monitoring the system performance and troubleshooting issues and ensuring security and efficiency of IT infrastructure. The System Administrator must have a deep and broad knowledge of computer software, hardware and networks.

JOB DESCRIPTION:

• Configures hardware, services, settings, directories, and storage in accordance with standards and project/operational requirements
• Installs new or rebuilds existing servers
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Performs regular security monitoring to identify any possible intrusions
• Performs daily backup operations, ensuring all required file systems and system data are successfully backed up
• Performs ongoing performance tuning and resource optimization as required
• Applies OS patches and upgrades on a regular basis, and upgrades administrative tools and utilities
• Configures/adds new services as necessary
• Serves as a technical expert on system administration (LINUX)
• Develops and maintains installation and configuration procedures
• Documents procedures, architecture, etc. for any service added/updated/etc.

Experience

• 3-4 years experience in System Administration
• Bachelor’s Degree in Computer Engineering or Computer Science is preferred. Other computer related degrees will be considered on a case by case
• Ability to read various scripting languages: Bash, Python, and PHP
• Experience installing, configuring, and maintaining web server services such as Apache, MySQL, Nginx, etc.
• Ability to troubleshoot slow and/or non-responsive servers
• Experience with LINUX OR UNIX Operating system
• Related certifications are a plus

 

Visual Designer intern will primarily be helping out our Dojo/LOFT divisions.

Technical Skills

• Works mainly in Adobe Photoshop for web and graphic design.
• Has an eye for detail and color combination.
• Can create and manipulate vectors in Illustrator.
• Familiar with publishing applications like Adobe InDesign and Acrobat Forms.
• Knowledgeable with the common web foundation.

In addition, the following skills are needed:

• Studying a Degree in Computer Science or Fine Arts
• Familiarity with Standup meetings and retrospective
• Has good English speaking and writing skills

Personal Qualities

• People-oriented: Enjoy working/being with people.
• Capable of rational conduct, trustworthy.
• Self Motivated, Hardworking and Dependable
• Consistent: Constant to same principles.

  Duties and Responsibilities:

• Creating web site design concepts as required by the Creative Director.
• Participates in Standup meetings, weekly training and creative exercises.
• Proactively demonstrating and receiving feedback about draft sites.
• Follows the designer guidelines and best practices.
• Producing products that are user-friendly, effective and appealing.
• Work as part of a multi-disciplinary team
• Collaborate and communicate with Account Managers, developers and other audiences in a team environment.
• Identify opportunities for process improvement. Learn new software development enhancement and updates and make recommendations on how they can be used to improve ongoing and future website projects.

 

Agent Image’s Web Consultant is primarily responsible for providing support to any Agent Image clients and/or potential clients through various channels such as phone call, email and/or slack. A Web Consultant should be able to handle customer inquiries and request in a timely manner, identify the problems and offering solutions and recommendations that will improve clients’ website. At the same time each Web Consultant should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually be a possible lead in promoting the company’s products and services. Additionally, a Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team.  

Responsibilities

• Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.
• Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.
• Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.
• Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance client’s website.
• Setting client’s expectations for turnaround time of services provided.
• Report or escalate issues to production team and efficiently follow up on tasks to meet deadline ensuring completion of due dates and cases.
• Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.
• Must be well-organized, self-directed and able to multi-task, understanding the importance of detailed professional-quality work.
• Meet the team metrics set by the Web Consultant Team Lead.
• Can adapt to sudden changes implemented by management.
• Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.
• Customer service driven.
• Understands and follows company processes and policies.
• Must pass and complete Nesting period (2 weeks).
• Must pass Web Consultant nesting exam.
• Would need to meet the average number of opened cases base on the total opened cases of the team.
• Open cases must be 80% closed per month, consecutive of 6 months.
• Must have no more than 2 non contacts per day every month consecutive for 6 months.
• Would need to be trained and pass the IDX Basic Troubleshooting.
• Must pass the FEWD HTML/CSS exam and certification.
• Need to get at least 10 5 star dymic reviews in a month.

  Key Competencies

• Good Communication Skills
• Proactive
• Team Player
• Resourceful
• Detail Oriented
• Adaptive
• Good comprehension and analytical skills
• Can work with minimal supervision
• Customer service driven.

      Requirements

• Background in customer support with at least 1 year experience servicing customers in the U.S. / North America
• Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information
• Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines
• Great analytical and innovative problem solving skills
• Can work on shifting schedules and/or over time.
• Salesforce experience is a plus
• Experience with website content management and any internet related products, such as web hosting, email hosting, email configuration and DNS host management is a strong plus.
• Familiar with Real Estate terminologies and general information is a plus.

 

The Web Developer works in one or several divisions under August 99. He/she is required to develop solutions that solve client needs. His/her responsibilities include custom web app development, database design, plugin development, and maintenance of the company’s internal tools and marketing sites. Independent thinking and initiative are critical as he/she is expected to develop on various platforms and effectively meet project deadlines.

Main responsibilities

• Web app development for various platforms (e.g. Wordpress, Laravel, Shopify, Magento, Joomla, Node.js)
• Theme creation involving converting designs (e.g. PSD and XD)  into modular templates that can be readily used in a project.
• Database design based on client requirements
• Custom plugin development. Since various platforms are used, one must be comfortable in learning and integrating various APIs.
• Ensuring site compatibility across required browsers. 
• Learning new coding techniques and tools with minimal supervision
• Must complete at least 90% of assigned task weight per month.
• Must achieve at least 95% QA score per month

  Key Competencies:

• Resourcefulness
• Creativity
• Must be coachable and willing to adapt to changes
• Ability to work under minimal supervision
• Ability to clearly express ideas and solutions to teammates and stakeholders

  Requirements:

• Prior experience with PHP, AJAX techniques, and database design. If you don’t have professional experience, show us a personal/school project that showcases your skills.
• Experience in creating a full web app using a combination of the following or an equivalent is preferred.
• • jQuery / Bootstrap / Coffeescript / SASS / LESS
  • AngularJS / Backbone.js / Vue.js
  • PHP / Wordpress / Joomla / Laravel / Magento / Node.js
  • MySQL / Mongo DB
  • Git / SVN / Travis / Jenkins